Solved help remove the *32 COM Surrogate

[pdph77]

I have downloaded a file and the pc has been affected by this COM Surrogate virus which slows down the CPU and takes all memory from the CPU

I have downloaded Farbar Recovery Tool and did a scan. the logs have been uploaded..

appreciate for the help

 

[TwinHeadedEagle]

I am on it...

 

[pdph77]

thank you

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait until the database is updated.
• Accept the Terms of use and click Scan.
• When finished, please click Clean.
• Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.

Please include the contents of that file in your reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam and select update.
• Once updated, click the Settings tab, in the left panel choose Detection & Protection and tick Scan for rootkits.
• Click the Scan tab, choose Threat Scan is checked and click Scan Now.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

 

[pdph77]

still scanning with the last step,,upload these 2 first

 

[TwinHeadedEagle]

Very good. How is your PC behaving now?

 

[pdph77]

hey..its so much faster now..really appreciate for your help

and this is the scan log

would there be any other issues?

 

[TwinHeadedEagle]

Let's see if we missed something:

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  autoclean;
  emptyalltemp;
  ipconfig /flushdns;b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[pdph77]

there are still *32 running can be seen in taskmanager

 

[TwinHeadedEagle]

This is because you have 64-bit Operating System.

 

[pdph77]

oh..no.....I didn't know this could be the problem....is there a way I can get rid of the virus on my system?
also, upload the zoe-results

 

[TwinHeadedEagle]

It is not a virus, it is normal thing.

PC seems clean, is everything fine now?

 

[pdph77]

when I run IE, there are always be one IE with lower CPU % and the other one IE*32 with a very high % which wasn't like this before..is this normal?

 

[TwinHeadedEagle]

Yes it is fine. I have already told you when you see *32 in processes it is not something malicious, it is 32-bit application working on 64-bit operating system.

 

[pdph77]

cool...really appreciate for your help