Forums
New posts
Search forums
News
Security News
Technology News
Giveaways
Giveaways, Promotions and Contests
Discounts & Deals
Reviews
Users Reviews
Video Reviews
Support
Windows Malware Removal Help & Support
Inactive Support Threads
Mac Malware Removal Help & Support
Mobile Malware Removal Help & Support
Blog
Log in
Register
What's new
Search
Search titles only
By:
Search titles only
By:
Reply to thread
Menu
Install the app
Install
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Forums
Support
Windows Malware Removal Help & Support
Help removing adware from pc
Message
<blockquote data-quote="TwinHeadedEagle" data-source="post: 336913" data-attributes="member: 6533"><p>Hello,</p><p></p><p></p><p></p><p>They call me <span style="color: rgb(0, 0, 255)"><strong>TwinHeadedEagle</strong></span> around here, and I'll be working with you.</p><p></p><p></p><p></p><p><span style="font-size: 18px">Before we start please read and note the following:</span></p><ul> <li data-xf-list-type="ul"><strong>At the top of your post, please click on the "<span style="color: rgb(0, 128, 255)">Watch thread</span>" button and make sure to check </strong><span style="color: rgb(0, 128, 255)"><strong>Watch this thread...and receive email notifications</strong></span><span style="color: rgb(0, 0, 0)">. <strong>This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.</strong></span></li> <li data-xf-list-type="ul">Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform <strong><span style="color: rgb(255, 0, 0)">System Restore</span> </strong>or any other restore.</li> <li data-xf-list-type="ul"><u><strong>Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.</strong></u></li> <li data-xf-list-type="ul"><strong><span style="color: rgb(255, 0, 0)">Please </span><u><span style="color: rgb(255, 0, 0)">do not</span> </u></strong><span style="color: rgb(255, 0, 0)">run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.</span><br /> </li> <li data-xf-list-type="ul"><span style="color: rgb(0, 0, 0)"><strong>All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.</strong></span></li> <li data-xf-list-type="ul"><span style="color: rgb(255, 0, 0)">If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.</span></li> <li data-xf-list-type="ul"><span style="color: rgb(0, 0, 0)">I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.</span></li> <li data-xf-list-type="ul"><strong><span style="color: rgb(255, 0, 0)">Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.</span></strong><br /> </li> <li data-xf-list-type="ul"><span style="color: rgb(0, 0, 0)"><strong>Please attach all report using <img src="http://i57.tinypic.com/fjqb1h.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /> button below. Doing this, you make it easier for me to analyze and fix your problem.</strong></span><br /> </li> <li data-xf-list-type="ul"><span style="color: rgb(0, 0, 0)"><strong>Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.</strong></span></li> <li data-xf-list-type="ul">If I don't hear from you within <span style="color: rgb(255, 0, 0)"><strong>3 days</strong></span> from this initial or any subsequent post, then this thread will be closed.</li> </ul><p></p><p></p><p></p><p></p><p><img src="https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/warning.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /><strong> <span style="color: rgb(255, 0, 0)"><u>Rules and policies</u></span></strong></p><p></p><p><strong><span style="color: rgb(255, 0, 0)">We won't support any piracy.</span></strong></p><p>That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!</p><p>The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!</p><p></p><p><span style="color: rgb(255, 0, 0)"><strong>Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.</strong></span></p><p></p><p></p><p></p><p></p><p><img src="https://sites.google.com/site/cannedfixes/home/hosted-images-tools/51a612a8b27e2-Zoek.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /> <strong><u><span style="color: blue">Scan with ZOEK</span></u></strong></p><p></p><p>Please download <a href="http://hijackthis.nl/smeenk/" target="_blank"><strong>ZOEK</strong></a> by Smeenk and save it to your desktop (preferred version is the <strong>*.exe</strong> one)</p><p>Temporary disable your AntiVirus and AntiSpyware protection - instructions <a href="http://www.bleepingcomputer.com/forums/topic114351.html" target="_blank">here</a>.</p><p></p><ul> <li data-xf-list-type="ul">Right-click on <img src="https://sites.google.com/site/cannedfixes/home/hosted-images-tools/51a612a8b27e2-Zoek.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /> icon and select <img src="https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /> <strong>Run as Administrator</strong> to start the tool.</li> <li data-xf-list-type="ul">Wait patiently until the main console will appear, it may take a minute or two.</li> <li data-xf-list-type="ul">In the main box please paste in the following script:<br /> [code]createsrpoint;<br /> autoclean;<br /> emptyalltemp;<br /> ipconfig /flushdns;b[/code]</li> <li data-xf-list-type="ul">Make sure that <strong>Scan All Users</strong> option is checked.</li> <li data-xf-list-type="ul">Push <strong>Run Script</strong> and wait patiently. The scan may take a couple of minutes.</li> <li data-xf-list-type="ul">When the scan completes, a <strong>zoek-results</strong> logfile should open in notepad.</li> <li data-xf-list-type="ul">If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)</li> </ul><p></p><p>Post its content into your next reply.</p></blockquote><p></p>
[QUOTE="TwinHeadedEagle, post: 336913, member: 6533"] Hello, They call me [COLOR=rgb(0, 0, 255)][B]TwinHeadedEagle[/B][/COLOR] around here, and I'll be working with you. [SIZE=5]Before we start please read and note the following:[/SIZE] [LIST] [*][B]At the top of your post, please click on the "[COLOR=rgb(0, 128, 255)]Watch thread[/COLOR]" button and make sure to check [/B][COLOR=rgb(0, 128, 255)][B]Watch this thread...and receive email notifications[/B][/COLOR][COLOR=rgb(0, 0, 0)]. [B]This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.[/B][/COLOR] [*]Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform [B][COLOR=rgb(255, 0, 0)]System Restore[/COLOR] [/B]or any other restore. [*][U][B]Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.[/B][/U] [*][B][COLOR=rgb(255, 0, 0)]Please [/COLOR][U][COLOR=rgb(255, 0, 0)]do not[/COLOR] [/U][/B][COLOR=rgb(255, 0, 0)]run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.[/COLOR] [*][COLOR=rgb(0, 0, 0)][B]All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.[/B][/COLOR] [*][COLOR=rgb(255, 0, 0)]If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.[/COLOR] [*][COLOR=rgb(0, 0, 0)]I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.[/COLOR] [*][B][COLOR=rgb(255, 0, 0)]Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.[/COLOR][/B] [*][COLOR=rgb(0, 0, 0)][B]Please attach all report using [IMG]http://i57.tinypic.com/fjqb1h.png[/IMG] button below. Doing this, you make it easier for me to analyze and fix your problem.[/B][/COLOR] [*][COLOR=rgb(0, 0, 0)][B]Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.[/B][/COLOR] [*]If I don't hear from you within [COLOR=rgb(255, 0, 0)][B]3 days[/B][/COLOR] from this initial or any subsequent post, then this thread will be closed. [/LIST] [IMG]https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/warning.gif[/IMG][B] [COLOR=rgb(255, 0, 0)][U]Rules and policies[/U][/COLOR][/B] [B][COLOR=rgb(255, 0, 0)]We won't support any piracy.[/COLOR][/B] That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding! The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding! [COLOR=rgb(255, 0, 0)][B]Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.[/B][/COLOR] [IMG]https://sites.google.com/site/cannedfixes/home/hosted-images-tools/51a612a8b27e2-Zoek.png[/IMG] [B][U][COLOR=blue]Scan with ZOEK[/COLOR][/U][/B] Please download [URL='http://hijackthis.nl/smeenk/'][B]ZOEK[/B][/URL] by Smeenk and save it to your desktop (preferred version is the [B]*.exe[/B] one) Temporary disable your AntiVirus and AntiSpyware protection - instructions [URL='http://www.bleepingcomputer.com/forums/topic114351.html']here[/URL]. [LIST] [*]Right-click on [IMG]https://sites.google.com/site/cannedfixes/home/hosted-images-tools/51a612a8b27e2-Zoek.png[/IMG] icon and select [IMG]https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg[/IMG] [B]Run as Administrator[/B] to start the tool. [*]Wait patiently until the main console will appear, it may take a minute or two. [*]In the main box please paste in the following script: [code]createsrpoint; autoclean; emptyalltemp; ipconfig /flushdns;b[/code] [*]Make sure that [B]Scan All Users[/B] option is checked. [*]Push [B]Run Script[/B] and wait patiently. The scan may take a couple of minutes. [*]When the scan completes, a [B]zoek-results[/B] logfile should open in notepad. [*]If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive) [/LIST] Post its content into your next reply. [/QUOTE]
Insert quotes…
Verification
Post reply
Top
