help removing tencent," thing"

[mohican]

please help

 

[TwinHeadedEagle]

Hello,

They call me TwinHeadedEagle around here, and I'll be working with you.

Uninstall some programs

We need to uninstall some unwanted/unneeded programs.

• Press the
  
  + R on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time

The list of programs to uninstall:

• Advanced SystemCare 9
• IObit Uninstaller
• QQ浏览器

After completing uninstalls, please manually reboot your machine!

Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.



Please download Zemana AntiMalware and save it to your Desktop.

• Install the program and once the installation is complete it will start automatically.
• Without changing any options, press Scan to begin.
• After the short scan is finished, if threats are detected press Next to remove them.

Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.​

• Open Zemana AntiMalware again.
• Click on
  
  icon and double click the latest report.
• Now click File > Save As and choose your Desktop before pressing Save.
• The only left thing is to attach saved report in your next message.

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[mohican]

ok i hope these are what you want. seems to have fixed the issue. but all this other stuff is sure confusing.

 

[TwinHeadedEagle]

No, these are not what I asked you to do. Please correct it and attach reports I asked for.

 

[mohican]

I sure hope this is it.

 

[TwinHeadedEagle]

Tell me is there a problem with my instructions so I can help? They are made step by step and easy to follow and you failed for the second time.

 

[mohican]

[removed]

 

[TwinHeadedEagle]

Very polite answer and thanks to someone who dedicated its free time to help you. If you are not computer whiz then next time put the hand into your pocket and pay for the help instead of going for free help with no appreciation.