Operating System
Windows 8
Infection date and initial symptoms
Evidence showed up app 3 days ago when I noticed my standard search engine had changed from google to this searcg so-v
Current issues and symptoms
Only issue I'm facing after having scanned and removed as much as I can is that my standard seaarch engine is locked on this browser hijacker search engine and I cannot change it because "this is controlled by my administrator" is what the settings page in google chrome says.
Steps taken in order to remove the infection
Followed the guide from your member Stelian pilici at:
https://malwaretips.com/blogs/remove-search-so-v-com/

Scanned with adw cleaner, junkware removal tiool, deleted old infected shortcuts, scanned with anto malware from malwarebytes, scanned with hitmanpro.

Still, I c annot delete the hijacker search engine from my standard search engine in google chrome.

I was not able to locate the adw log so had to scan again and this time adw cleaner said there were nothing on my computer that was infecting it.

It's stated on the page that you need an aswMBR log and I'm guessing it's from antispyware but I was unable to locate this from the "preparation page link" provided:
https://malwaretips.com/threads/malware-removal-assistance-how-to-get-help.20334/

So thus I have not included that link

AllanHaastrup

New Member
First of all, let me thankyou for all your hard work, I've used your links from this forum many times to help my family and friends get rid of spyware and malware and also just to identify if a program is considered "bad" or "good".

Please help me take back control of my google chrome, unfortunately I've picked up some pretty hardcore browser hijacker.
 

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AllanHaastrup

New Member
Forgot to say:

Activated the hidden admin account and tried removing the search engine from there, but still says "this is controlled by your administrator"
 

TwinHeadedEagle

Removal Expert
Verified
Staff member
Hello,



Please download Zemana AntiMalware and save it to your Desktop.
  • Install the program and once the installation is complete it will start automatically.
  • Without changing any options, press Scan to begin.
  • After the short scan is finished, if threats are detected press Next to remove them.
Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.
  • Open Zemana AntiMalware again.
  • Click on
    icon and double click the latest report.
  • Now click File > Save As and choose your Desktop before pressing Save.
  • The only left thing is to attach saved report in your next message.
 

AllanHaastrup

New Member
Hello TwinHeadedEagle,

Thankyou for your super fast reply, and for your help.

I did the scan and immediately there seems to be a nice switch back to google. As you can (probably) see from the log, there was something still present that was removed.

I have now gone into the settings and removed the offending search engine and restored it to google , the real google, as standard.

Should I perform more scans/cleanings or will this do?
 

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