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Help with trojan.dropper.bcminer
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<blockquote data-quote="Jack" data-source="post: 82304" data-attributes="member: 1"><p>Hi and welcome to the malwaretips.com forums!</p><p></p><p>I'm <strong>Jack</strong> and I am going to try to assist you with your problem. Please take note of the below: </p><ul> <li data-xf-list-type="ul">I will start working on your malware issues, this may or may not, solve other issues you have with your machine.</li> <li data-xf-list-type="ul">The fixes are specific to your problem and should only be used for this issue on this machine!</li> <li data-xf-list-type="ul">The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.</li> <li data-xf-list-type="ul">If you don't know, <strong>stop and ask</strong>! Don't keep going on.</li> <li data-xf-list-type="ul">Please reply to this thread. Do not start a new topic.</li> <li data-xf-list-type="ul">Refrain from running self fixes as this will hinder the malware removal process.</li> <li data-xf-list-type="ul">It may prove beneficial if you print of the following instructions or save them to notepad as I post them.</li> </ul><p><span style="color: #FF0000">Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.</span></p><p></p><p></p><p><span style="color: #0000CD"><strong>Before we start:</strong></span></p><p>Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop. </p><p></p><p><span style="font-size: 15px"><strong>Because of this, I advise you to backup any personal files and folders before you start.</strong> </span></p><p><hr />.</p><p>Please run the following scans and add the logs in your next reply!</p><p></p><p><span style="font-size: 15px">STEP 1: Run a scan with Kaspersky TDSSKiller</span></p><p><ol></p><p> <li>Download Kaspersky TDSKiller from the below link.</p><p><<strong>><a title="External link" href="http://support.kaspersky.com/downloads/utils/tdsskiller.exe" rel="external">KASPERKSY TDSSKILLER DOWNLOAD LINK</a></<strong>> <em>(This link will automatically download Kaspersky TDSSKiller on your computer)</em></strong></strong></p><p><strong><strong></li></strong></strong></p><p><strong><strong> <li>Double-click on <<strong>>TDSSKiller.exe</<strong>> to run the application.</strong></strong></strong></strong></p><p><strong><strong><strong><strong><img src="http://img4.imageshack.us/img4/1907/tdss1.png" alt="Posted Image" /></li></strong></strong></strong></strong></p><p><strong><strong><strong><strong> <li>Click <<strong>>Change parameters</<strong>></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><img src="http://img593.imageshack.us/img593/288/tdss2.png" alt="Posted Image" /></li></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong> <li>Check the boxes next to <<strong>>Verify Driver Digital Signature</<strong>> and <<strong>>Detect TDLFS file system</<strong>>, then click <<strong>>OK</<strong>></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><img src="http://img521.imageshack.us/img521/1456/tdss3.png" alt="Posted Image" /></li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>Click on the <<strong>>Start Scan</<strong>> button to begin the scan and wait for it to finish.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><<strong>>NOTE:</<strong>> Do not use the computer during the scan!</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>During the scan it will look similar to the image below:</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><img src="http://img6.imageshack.us/img6/9136/tdss4.jpg" alt="Posted Image" /></li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>When it finishes, you will either see a report that no threats were found like below:</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><img src="http://img696.imageshack.us/img696/9898/tdss5.jpg" alt="Posted Image" /></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>If no threats are found at this point, just click the <<strong>>Report</<strong>> selection on the top right of the form to generate a log. A log file report will pop which you can just close since the report file is already saved.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>If any infection or suspected items are found, you will see a window similar to below:</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><img src="http://img854.imageshack.us/img854/905/tdss7.jpg" alt="Posted Image" /></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><ul></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>If you have files that are shown to fail <em>signature check</em> do not take any action on these. Make sure you select <<strong>>Skip</<strong>>. I will tell you what to do with these later. They may not be issues at all.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>If <em>Suspicious objects</em> are detected, the default action will be Skip. Leave the default set to Skip.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>If <em>Malicious objects</em> are detected, they will show in the Scan results. TDSSKiller automatically selects an action (Cure or Delete) for malicious objects</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Make sure that <<strong>>Cure</<strong>> is selected. <<strong>>VERY IMPORTANT!</<strong>> - If <em>Cure</em> is not available, please choose <<strong>>Skip</<strong>> instead. <strong>DO NOT</strong> choose Delete unless instructed to do so.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></ul></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>Click <<strong>>Continue</<strong>> to apply selected actions.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>A reboot may be required to complete disinfection. A window like the below will appear:</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><img src="http://img828.imageshack.us/img828/4812/tdss6.jpg" alt="Posted Image" /></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Reboot immediately if TDSSKiller states that one is needed.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>Whether an infection is found or not, a log file should have already been created on your C: drive (or whatever drive you boot from) in the root folder named something like <<strong>>TDSSKiller.2.1.1_2.12.2012_14.17.04_log.txt</<strong>> which is based on the program version # and date and time run.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>Attach this log to your next reply.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></ol></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><hr /></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 15px">STEP 2: Run a scan with OTL by OldTimer</span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><ol><li>Download the OTL utility using the below link : </strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><<strong>><a title="External link" href="http://oldtimer.geekstogo.com/OTL.exe" rel="nofollow external">OTL DOWNLOAD LINK</a> <em>(This link will automatically download OTL on your computer)</em></<strong>></li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><li>Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><img src="http://malwaretips.com/blogs/wp-content/uploads/2012/07/OTL-logo.png" alt="" title="OTL-logo" width="106" height="118" class="alignnone size-full wp-image-3946" /></li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><li>When the window appears, <<strong>>underneath Output</<strong>> at the top change it to <<strong>>Minimal Output</<strong>>.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><li>Check the boxes beside <<strong>>LOP Check</<strong>> and <<strong>>Purity Check</<strong>>.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><li>Click the<<strong>> Run Scan</<strong>> button.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><img src="http://malwaretips.com/blogs/wp-content/uploads/2012/07/OTL.png" alt="" title="OTL" width="658" height="584" class="alignnone size-full wp-image-3945" /></li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><li>When the scan completes, it will open two notepad windows. <<strong>>OTL.Txt</<strong>> and <<strong>>Extras.Txt</<strong>>. These are saved in the same location as OTL.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><<strong>>Please post this 2 logs in your first reply.</<strong>>.</li></ol></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><em>Note: If OTL.exe will not run, it may be blocked by malware. Try these alternate versions: <a title="External link" href="http://www.itxassociates.com/OT-Tools/OTL.scr" rel="nofollow external">OTL.scr</a>, or <a title="External link" href="http://oldtimer.geekstogo.com/OTL.com" rel="nofollow external">OTL.com</a>.</em></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><hr /></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 18px"><strong>What's next?</strong></span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 18px"></span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 18px">Attach the following logs to your post (You can find <a href="http://malwaretips.com/Thread-How-to-use-the-attachment-system?pid=16072#pid16072" target="_blank"><strong>here</strong></a> details on how to use the Attachment System): </span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 18px">1.Kaspersky TDSSKiller log</span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 18px">2.OTL log</span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 18px">3.Let me know if you had any problems with the above instructions and also <strong>let me know how things are running now!</strong></span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 18px"></span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p></blockquote><p></p>
[QUOTE="Jack, post: 82304, member: 1"] Hi and welcome to the malwaretips.com forums! I'm [b]Jack[/b] and I am going to try to assist you with your problem. Please take note of the below: [list] [*]I will start working on your malware issues, this may or may not, solve other issues you have with your machine. [*]The fixes are specific to your problem and should only be used for this issue on this machine! [*]The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear. [*]If you don't know, [b]stop and ask[/b]! Don't keep going on. [*]Please reply to this thread. Do not start a new topic. [*]Refrain from running self fixes as this will hinder the malware removal process. [*]It may prove beneficial if you print of the following instructions or save them to notepad as I post them.[/list] [color=#FF0000]Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.[/color] [color=#0000CD][b]Before we start:[/b][/color] Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop. [SIZE=4][b]Because of this, I advise you to backup any personal files and folders before you start.[/b] [/SIZE] <hr />. Please run the following scans and add the logs in your next reply! [SIZE=4]STEP 1: Run a scan with Kaspersky TDSSKiller[/SIZE] <ol> <li>Download Kaspersky TDSKiller from the below link. <[b]><a title="External link" href="http://support.kaspersky.com/downloads/utils/tdsskiller.exe" rel="external">KASPERKSY TDSSKILLER DOWNLOAD LINK</a></[b]> <em>(This link will automatically download Kaspersky TDSSKiller on your computer)</em> </li> <li>Double-click on <[b]>TDSSKiller.exe</[b]> to run the application. <img src="http://img4.imageshack.us/img4/1907/tdss1.png" alt="Posted Image" /></li> <li>Click <[b]>Change parameters</[b]> <img src="http://img593.imageshack.us/img593/288/tdss2.png" alt="Posted Image" /></li> <li>Check the boxes next to <[b]>Verify Driver Digital Signature</[b]> and <[b]>Detect TDLFS file system</[b]>, then click <[b]>OK</[b]> <img src="http://img521.imageshack.us/img521/1456/tdss3.png" alt="Posted Image" /></li> <li>Click on the <[b]>Start Scan</[b]> button to begin the scan and wait for it to finish. <[b]>NOTE:</[b]> Do not use the computer during the scan!</li> <li>During the scan it will look similar to the image below: <img src="http://img6.imageshack.us/img6/9136/tdss4.jpg" alt="Posted Image" /></li> <li>When it finishes, you will either see a report that no threats were found like below: <img src="http://img696.imageshack.us/img696/9898/tdss5.jpg" alt="Posted Image" /> If no threats are found at this point, just click the <[b]>Report</[b]> selection on the top right of the form to generate a log. A log file report will pop which you can just close since the report file is already saved.</li> <li>If any infection or suspected items are found, you will see a window similar to below: <img src="http://img854.imageshack.us/img854/905/tdss7.jpg" alt="Posted Image" /> <ul> <li>If you have files that are shown to fail <em>signature check</em> do not take any action on these. Make sure you select <[b]>Skip</[b]>. I will tell you what to do with these later. They may not be issues at all.</li> <li>If <em>Suspicious objects</em> are detected, the default action will be Skip. Leave the default set to Skip.</li> <li>If <em>Malicious objects</em> are detected, they will show in the Scan results. TDSSKiller automatically selects an action (Cure or Delete) for malicious objects Make sure that <[b]>Cure</[b]> is selected. <[b]>VERY IMPORTANT!</[b]> - If <em>Cure</em> is not available, please choose <[b]>Skip</[b]> instead. [b]DO NOT[/b] choose Delete unless instructed to do so.</li> </ul> </li> <li>Click <[b]>Continue</[b]> to apply selected actions.</li> <li>A reboot may be required to complete disinfection. A window like the below will appear: <img src="http://img828.imageshack.us/img828/4812/tdss6.jpg" alt="Posted Image" /> Reboot immediately if TDSSKiller states that one is needed.</li> <li>Whether an infection is found or not, a log file should have already been created on your C: drive (or whatever drive you boot from) in the root folder named something like <[b]>TDSSKiller.2.1.1_2.12.2012_14.17.04_log.txt</[b]> which is based on the program version # and date and time run.</li> <li>Attach this log to your next reply.</li> </ol> <hr /> [SIZE=4]STEP 2: Run a scan with OTL by OldTimer[/SIZE] <ol><li>Download the OTL utility using the below link : <[b]><a title="External link" href="http://oldtimer.geekstogo.com/OTL.exe" rel="nofollow external">OTL DOWNLOAD LINK</a> <em>(This link will automatically download OTL on your computer)</em></[b]></li> <li>Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted. <img src="http://malwaretips.com/blogs/wp-content/uploads/2012/07/OTL-logo.png" alt="" title="OTL-logo" width="106" height="118" class="alignnone size-full wp-image-3946" /></li> <li>When the window appears, <[b]>underneath Output</[b]> at the top change it to <[b]>Minimal Output</[b]>.</li> <li>Check the boxes beside <[b]>LOP Check</[b]> and <[b]>Purity Check</[b]>.</li> <li>Click the<[b]> Run Scan</[b]> button. <img src="http://malwaretips.com/blogs/wp-content/uploads/2012/07/OTL.png" alt="" title="OTL" width="658" height="584" class="alignnone size-full wp-image-3945" /></li> <li>When the scan completes, it will open two notepad windows. <[b]>OTL.Txt</[b]> and <[b]>Extras.Txt</[b]>. These are saved in the same location as OTL. <[b]>Please post this 2 logs in your first reply.</[b]>.</li></ol> <em>Note: If OTL.exe will not run, it may be blocked by malware. Try these alternate versions: <a title="External link" href="http://www.itxassociates.com/OT-Tools/OTL.scr" rel="nofollow external">OTL.scr</a>, or <a title="External link" href="http://oldtimer.geekstogo.com/OTL.com" rel="nofollow external">OTL.com</a>.</em> <hr /> [SIZE=5][b]What's next?[/b] Attach the following logs to your post (You can find [url=http://malwaretips.com/Thread-How-to-use-the-attachment-system?pid=16072#pid16072][b]here[/b][/url] details on how to use the Attachment System): 1.Kaspersky TDSSKiller log 2.OTL log 3.Let me know if you had any problems with the above instructions and also [b]let me know how things are running now![/b] [/SIZE][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b] [/QUOTE]
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