Joined
Apr 14, 2017
Messages
2
Operating System
Android
#1
I own a Samsung Galaxy S7 phone. I've noticed that whenever I turn it on I get this white screen that loads into an ad. I thought it would stop there but while being on apps that don't have ads whatsoever again I am attacked by an ad. I searched on google about it and downloaded the apps that could scan the problem.

They would tell me to uninstall the app which als9 shared the same adholder but the other one is my File Manager App. It cannot be deleted because it's a systems app.

How am I supposed to get rid of it now?

Please help. Eager to read your replies.
 

askmark

Level 12
Verified
Joined
Aug 31, 2016
Messages
560
Operating System
Windows 10
Antivirus
#2
What apps do you have installed that are ad supported? When I had My Singing Monsters on my phone, I would get full screen ads popup at random times. Had to uninstall it to get rid of them.
 

Spawn

Administrator
MalwareTips Team
Verified
Joined
Jan 8, 2011
Messages
17,570
Operating System
Windows 10
Antivirus
Windows Defender
#3
What's the name of the app(s)?

If the app is pre-installed and cannot be uninstalled, you can disable it. (Settings > Apps). Otherwise uninstall it.

If the app runs as device administrator, which allows full access to Android, you can remove it. (Settings > Security > Device Administrator). Note, Anti-Theft apps and Antivirus apps usually require these rights to keep your device secure.
 
Joined
Oct 25, 2016
Messages
42
Operating System
Windows 10
Antivirus
Malwarebytes
#4
What's the name of the app(s)?

If the app is pre-installed and cannot be uninstalled, you can disable it. (Settings > Apps). Otherwise uninstall it.

If the app runs as device administrator, which allows full access to Android, you can remove it. (Settings > Security > Device Administrator). Note, Anti-Theft apps and Antivirus apps usually require these rights to keep your device secure.
You can also try uninstall updates and clearing the data to save some space. The only thing i can think of is to root your phone but that will be tricky especially for a S7 and just to remove an app. Maybe there's some ways to delete system apps without root ( ADB possibly). You're going to do some research i think and head over to the XDA Forums at XDA-Developers Android Forums for these kinda things. Good Luck mazerunner123!

Also Moderators, you might wanna delete the exact same post at Need Help - How do I get rid of the malware if it's in a Systems App? . There wasn't any replies so a new thread was created to bump.