How to completely remove YAC - ISAFE ?

[Paulus Caius]

Recently I tried YAC - ISAFE as a cleaner for my MS Windows 7 home ed. 64 bit PC.
Then that app begin deleting precious history files of everything and trash bin also without my consent. After that I noticed that it also blocks some internet pages access, some actions from my antivirus soft and even blocks mouse over some places of the screen.
I finally decided to uninstall but the blockage persisted.
I use SpyHunter after that to clean registry from YAC - ISAFE, but nowadays it not detect nothing of YAC - ISAFE but I'm still suffering that blockage.
Could you help me?
Thank you in advance.

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

Scan with Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

[Paulus Caius]

I had followed your instructions and I'm attaching the info files that you asked.
Thank you.

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your desktop.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Follow the prompts and click Scan.
• When finished, please click Clean.
• Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.

Please include the contents of that file in your reply.

Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam and select update.
• Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
• Click the Scan tab, choose Threat Scan is checked and click Scan Now.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

 

[Paulus Caius]

I did what you told me. I'm sending you the reports.
Thank you.

 

[TwinHeadedEagle]

Good. How is your PC now?

 

[Paulus Caius]

Thank you for your thorough help.

There still are an intervention to message dialogs of antivirus sometimes just after boot, sometimes after some use. Generally after that pop up dialog capture, mouse cursor can point everywhere but can't choose, click or drag anything in central area of screen causing I can't edit or choose in pages or launch apps from icons.
Also when I try to launch GOM Player always appears the blocking from YAC - ISAFE despite being uninstalled, and it causes sometimes infinitely pop up dialog capture of the same screens (I've doing it right now). I attached one for you to judge.

Translation,
Right bottom window:
File Download
Would you like to open this file?
Name: eng.htm
Type: Firefox HTML Document 1.82 KB
From: info.gomplayer.com

Buttons: Open, Open folder, Cancel (only enabled button)

[x] Ask always before opening this file type

[figure of little shield similar to YAC - ISAFE but I don't really know what program is identified with this icon]
Though files from internet could be useful, some of them could harm your equipment. If you do not trust file origin,
don't open nor save this file [Link ->] What is the risk? (This link opens a help form MS Windows -> Internet file downloading: FAQ)

Left up window:
Getting information of the file:
eng.htm from info.gomplayer.com
Estimated time:
Download in:
Transfer speed:
[ ] Close after finishing downloading

Buttons: Open, Open folder, Cancel (only enabled button)

That annoying intervention was what indicate me to uninstall YAC -ISAFE because it intervened everything, but after uninstall, it is still doing the same.

This is the link of the icon I found in the captured dialog, but there is no information about who use it in their programs:
https://www.iconfinder.com/icons/7073/blue_help_question_mark_shield_icon

 

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[Paulus Caius]

I'm attaching the new logfiles.

 

[TwinHeadedEagle]

I am not seeing signs of it in the reports. It is difficult for me to understand how this problem occurs. You'll have to give me more details.

 

[Paulus Caius]

Ok, I don't know right now how to give you more details but I will try to describe it in next messages.
I see that it is difficult to detect, that's why I need extraordinary help beyond my common antivirus and antimalware software.
Thank you for your help for what you have done for me.

 

[Paulus Caius]

TwinHeadedEagle, I'm posting the capture of antivirus message blocking that occurs often after booting.

I also ask you if you know how can I recover navigation and download history that disappeared after Mozilla update cause by the proceeding I follow to detect malware YAC/ISAFE.

Thank you.

 

[TwinHeadedEagle]

It is not in english, I don't understand at all what is making your problem.

You cannot restore your history.

 

[Paulus Caius]

Sorry, I forget to put the translation:

Left top window:
File download
Getting information of the file:
Estimated time:
Download in:
Transfer speed:
[ ] Close after finishing downloading
Buttons: Open, Open folder, Cancel (only enabled button)

Right bottom window:
File Download
Would you like to open this file?
Name: IpmDocument.html
Type: Firefox HTML Document 10.3 KB
From: C:\ProgramData\Avira\Antivir Desktop\IPM

Buttons: Open, Open folder, Cancel

[x] Ask always before opening this file type

[figure of little shield similar to YAC - ISAFE but I don't really know what program is identified with this icon]
Though files from internet could be useful, some of them could harm your equipment. If you do not trust file origin,
don't open nor save this file [Link ->] What is the risk? (This link opens a help form MS Windows -> Internet file downloading: FAQ)

This is the link of the icon I found in the captured dialog, but there is no information about who use it in their programs:
https://www.iconfinder.com/icons/7073/blue_help_question_mark_shield_icon

 

[TwinHeadedEagle]

So, this is happening when you open your browser?

 

[Paulus Caius]

This happens normally after boot in the launch of the antivirus, antivirus never stops but some pop up windows from it are captured as I show you in the last message, and sometimes when surfing or launching GOM video player, as I also show you in a previous message.

 

[TwinHeadedEagle]

Can you try to uninstall Avira?

 

[Paulus Caius]

I have no other antivirus protecting my computer. Do you suggest that I uninstall Avira and then try to use it without protection to discover if that YAC/ISAFE is still functioning as usual? By the way, Malwarebytes Anti-malware just finished try period.

 

[TwinHeadedEagle]

Uninstall Avira.

 

[Paulus Caius]

I've already uninstalled AVIRA and then I launched GOM, and you can see in the picture what is the result:

Translation,
Right bottom window:
File Download
Would you like to open this file?
Name: infoline.html
Type: Firefox HTML Document 508 KB
From: C:\Program Files (x86)\GRETECH\GomPlayer\sk...

Buttons: Open, Open folder, Cancel

[x] Ask always before opening this file type

[figure of little shield similar to YAC - ISAFE but I don't really know what program is identified with this icon]
Though files from internet could be useful, some of them could harm your equipment. If you do not trust file origin,
don't open nor save this file [Link ->] What is the risk? (This link opens a help form MS Windows -> Internet file downloading: FAQ)

I'm surfing now without antivirus and only enter gmail, yahoo and this site.
Please suggest me an antivirus or what to do now.
Thank you.