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<blockquote data-quote="TwinHeadedEagle" data-source="post: 190124" data-attributes="member: 6533"><p>Hi,</p><p></p><p></p><p>First, go to <strong>Control Panel </strong>and uninstall following:</p><p>- Java 7</p><p>- Immunet 3 (not needed with Norton) --> <a href="http://www.wikihow.com/Uninstall-Immunet-3.0" target="_blank">http://www.wikihow.com/Uninstall-Immunet-3.0</a></p><p></p><p>Latest versions of Java --> <a href="http://www.java.com/en/" target="_blank">http://www.java.com/en/</a></p><p></p><p></p><p></p><p style="text-align: center"><strong><span style="color: #00b300">***** NEXT *****</span></strong></p><p></p><p></p><p></p><p>Download attached <strong>fixlist.txt</strong> on the same location as FRST (otherwise the fix won't work)</p><p><span style="font-size: 12px"><span style="color: red"><strong>NOTICE:</strong> This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system</span></span></p><p></p><p>Open FRST, and click <strong>Fix</strong>. Attach me that report after it is finished.</p><p></p><p></p><p></p><p style="text-align: center"><strong><span style="color: #00b300">***** NEXT *****</span></strong></p><p></p><p></p><p></p><p>Please download <a href="http://www.malwarebytes.org/antirootkit/" target="_blank"><span style="color: blue"><strong>Malwarebytes AntiRootkit (MBAR)</strong></span></a> and save it to your <strong>desktop</strong>.</p><p><em><span style="font-size: 12px">For full instructions how MBAR works, read <a href="http://blog.malwarebytes.org/news/2012/11/meet-malwarebytes-anti-rootkit/" target="_blank">this article</a></span></em></p><p><em></em></p><p><em><span style="color: green"><strong>></strong></span> Doubleclick on the <strong>MBAR</strong> file <img src="http://www.mcshield.net/personal/magna86/Images/mbar.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /> and allow it to run.</em></p><p><em><span style="font-size: 12px">• Click <strong>OK</strong> on the next screen, to allow the package to extract the contents of the file to its own folder named <em>mbar</em>.</span></em></p><p><em><span style="font-size: 12px">• <strong>mbar.exe</strong> will launch automatically. <em>On some systems, this may take a few extra seconds. Please be patient and wait for the program to open.</em></span></em></p><p><em><span style="font-size: 12px">• After reading the <em>Introduction</em>, click <strong>Next</strong> if you agree.</span></em></p><p><em></em></p><p><em>• On the <em>Update Database</em> screen, click on the <strong>Update</strong> button. Once you see '<em>Success: Database was successfully updated</em>' click on <strong>Next</strong></em></p><p><em>• Under <em>Scan Targets</em> ensure all boxes are ticked. Then click the <strong><u><span style="color: green">Scan</span></u></strong> button.</em></p><p><em></em></p><p><em><span style="font-size: 12px"><span style="color: green"><u>Notice: with some infections, you may see two messages boxes:</u></span></span></em></p><p><em><span style="font-size: 12px">- <em>'Could not load protection driver'</em>. Click '<strong>OK</strong>'.</span></em></p><p><em><span style="font-size: 12px">- <em>'Could not load DDA driver'</em>. Click '<strong>Yes</strong>' to this message, to allow the driver to load after a restart. Allow the computer to restart. Continue with the rest of these instructions.</span></em></p><p><em></em></p><p><em><span style="color: green"><strong>>></strong></span> If malware is not detected, click the <strong>Exit</strong> button to close the program and post the <span style="color: blue">mbar-log-year-month-day.txt</span> and <span style="color: blue">system-log.txt</span> reports.</em></p><p><em></em></p><p><em><span style="color: red"><strong>>></strong></span> If an infection/s are found ensure <strong>Create Restore Point</strong> are ticked. Then select the "<strong>Cleanup!</strong> button to remove threats.</em></p><p><em>• The clean up procedure will be <em>scheduled</em> for process, pop-up will be shown.</em></p><p><em>Select the <strong>Yes</strong> button and the system should re-boot to complete the cleaning process.</em></p><p><em></em></p><p><em><span style="color: green"><strong>>></strong></span> <u>Notice:</u> only if an <em>RootKit</em> are detected, ensure to run <strong>fixdamage.exe</strong> tool located in <strong>mbar</strong> folder, \Plugins\fixdamage.exe</em></p><p><em><span style="font-size: 15px">- Run <em>fixdamage.exe</em>, at the black window to continue type <strong>Y</strong> (alias for Yes). Wait few seconds for execution ...</span></em></p><p><em><span style="font-size: 15px">- When you see <em>"press any key to exit"</em> fix is completed, press any key to close the window. Reboot the system.</span></em></p><p><em></em></p><p><em></em></p><p><em><span style="color: green"><strong>></strong></span> The following reports will be created in <em>mbar</em> folder:</em></p><p><em>1. <span style="color: blue">mbar-log-year-month-day (hour-minute-second).txt</span></em></p><p><em>2. <span style="color: blue">system-log.txt</span></em></p><p><em></em></p><p><em>Please post both logs in your next reply.</em></p></blockquote><p></p>
[QUOTE="TwinHeadedEagle, post: 190124, member: 6533"] Hi, First, go to [B]Control Panel [/B]and uninstall following: - Java 7 - Immunet 3 (not needed with Norton) --> [url]http://www.wikihow.com/Uninstall-Immunet-3.0[/url] Latest versions of Java --> [url]http://www.java.com/en/[/url] [CENTER][B][COLOR=#00b300]***** NEXT *****[/COLOR][/B][/CENTER] Download attached [b]fixlist.txt[/b] on the same location as FRST (otherwise the fix won't work) [size=3][color=red][b]NOTICE:[/b] This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system[/color][/size] Open FRST, and click [b]Fix[/b]. Attach me that report after it is finished. [CENTER][B][COLOR=#00b300]***** NEXT *****[/COLOR][/B][/CENTER] Please download [URL='http://www.malwarebytes.org/antirootkit/'][COLOR=blue][B]Malwarebytes AntiRootkit (MBAR)[/B][/COLOR][/URL] and save it to your [B]desktop[/B]. [I][SIZE=3]For full instructions how MBAR works, read [URL='http://blog.malwarebytes.org/news/2012/11/meet-malwarebytes-anti-rootkit/']this article[/URL][/SIZE] [COLOR=green][B]>[/B][/COLOR] Doubleclick on the [B]MBAR[/B] file [IMG]http://www.mcshield.net/personal/magna86/Images/mbar.png[/IMG] and allow it to run. [SIZE=3]• Click [B]OK[/B] on the next screen, to allow the package to extract the contents of the file to its own folder named [I]mbar[/I]. • [B]mbar.exe[/B] will launch automatically. [I]On some systems, this may take a few extra seconds. Please be patient and wait for the program to open.[/I] • After reading the [I]Introduction[/I], click [B]Next[/B] if you agree.[/SIZE] • On the [I]Update Database[/I] screen, click on the [B]Update[/B] button. Once you see '[I]Success: Database was successfully updated[/I]' click on [B]Next[/B] • Under [I]Scan Targets[/I] ensure all boxes are ticked. Then click the [B][U][COLOR=green]Scan[/COLOR][/U][/B] button. [SIZE=3][COLOR=green][U]Notice: with some infections, you may see two messages boxes:[/U][/COLOR] - [I]'Could not load protection driver'[/I]. Click '[B]OK[/B]'. - [I]'Could not load DDA driver'[/I]. Click '[B]Yes[/B]' to this message, to allow the driver to load after a restart. Allow the computer to restart. Continue with the rest of these instructions.[/SIZE] [COLOR=green][B]>>[/B][/COLOR] If malware is not detected, click the [B]Exit[/B] button to close the program and post the [COLOR=blue]mbar-log-year-month-day.txt[/COLOR] and [COLOR=blue]system-log.txt[/COLOR] reports. [COLOR=red][B]>>[/B][/COLOR] If an infection/s are found ensure [B]Create Restore Point[/B] are ticked. Then select the "[B]Cleanup![/B] button to remove threats. • The clean up procedure will be [I]scheduled[/I] for process, pop-up will be shown. Select the [B]Yes[/B] button and the system should re-boot to complete the cleaning process. [COLOR=green][B]>>[/B][/COLOR] [U]Notice:[/U] only if an [I]RootKit[/I] are detected, ensure to run [B]fixdamage.exe[/B] tool located in [B]mbar[/B] folder, \Plugins\fixdamage.exe [size=4]- Run [I]fixdamage.exe[/I], at the black window to continue type [B]Y[/B] (alias for Yes). Wait few seconds for execution ... - When you see [I]"press any key to exit"[/I] fix is completed, press any key to close the window. Reboot the system.[/size] [COLOR=green][B]>[/B][/COLOR] The following reports will be created in [I]mbar[/I] folder: 1. [COLOR=blue]mbar-log-year-month-day (hour-minute-second).txt[/COLOR] 2. [COLOR=blue]system-log.txt[/COLOR] Please post both logs in your next reply.[/I] [/QUOTE]
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