Troubleshoot I can't connect to transfer files in Note4

[eonline]

Briefly explain your current issue(s)

USB not recognized.

Steps taken to resolve, but have been unsuccessful

Install the manufacturer's drivers.
Install the manufacturer's transfer and connection software.
*#0808# and restart trying different options.

Hi, I can't get my pc to recognize my phone. Attached is a screenshot. If anyone can help me very grateful. Greetings.

 

[eonline]

In the end it was the USB cable that was failing. It's fixed now. Thank you.