Troubleshooting Problem with the external hard drive

Hardware Troubleshooting
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Ryan Morgan

Ryan Morgan

New Member
Describe the problem
Problem with the hard drive
What have you tried?
Help me set up my hard drive.
Current antivirus and security software
AVG
Hello, I have encountered an unpleasant event. My external hard drive has stopped working. The disc is no longer readable . When I connect the disc to my computer, the system asks me to format it.

There are very important files on the disc.


Does anyone know how to help me?
 
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Ink said:
Check the cable connections are secure when plugging them in. Does the drive spin up when powered?

What do you see when viewing Windows Disk Management for the ExHDD?

You can try Download Recuva | Recover deleted files, free!
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I took the drive out of the box and connected it via the SATA interface.
And I got the following picture.
1705588131894.png
 
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If you search 'External HDD shows as RAW' online, there are some solutions and troubleshooting methods to try without formatting the drive.

Another member of the forum may be able to assist if they have had experience with those types of software.
 
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Hetman Partition Recovery usually works very well in my experience, but is quite expensive to buy. It is occasionally available for free as a giveaway. But it seems there are no current giveaways for this, or its rebrand Magic Partition Recovery.

You can buy it with a 20% discount from the following link. But I would not buy it without trying the trial version first.
hetmanrecovery.com

Data Recovery Software for Hard Drives, SSDs, USB Drives, Memory Cards & VM Virtual Disks

Recover deleted, formatted, lost, or inaccessible data from HDDs, SSDs, USB drives, memory cards, VM virtual disks, disk images, and encrypted storage on Windows, Linux, and macOS.
hetmanrecovery.com hetmanrecovery.com

While I prefer the above software, this has worked well for me too. It's expensive as well, but I also got this one a few years ago as a giveaway. As above, you should install the trial version before buying.
www.stellarinfo.com

Windows Data Recovery Software to Recover Lost Data | Stellar

Lost data on Windows? Recover files, emails, videos, photos & more with Stellar’s powerful Windows data recovery software. Works on Windows 11, 10, 8.1, and 8!
www.stellarinfo.com

There is a current giveaway for RecoverXData Pro. I've never used it, so can't comment on its effectiveness. But it should be a good starting point as it's free.

[Official]Get Free RecoverXData Giveaway Code - RecoverXData

Get the free giveaway license codes of RecoverXData, the best data recovery software. Lost data on computer or external drives? Get the free license now.
www.recoverxdata.com www.recoverxdata.com

I just thought of OnTrack's EasyRecovery too. This has a very good reputation and comes from a company that does physical data recovery from damaged drives too. I haven't used it for many years.

Data Recovery Software | DIY | Ontrack since 1987

The global leader in data recovery also offers data recovery software. Ontrack® EasyRecovery™ DIY software recovers your personal and business data.
www.ontrack.com www.ontrack.com
 
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