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Windows Malware Removal Help & Support
I can't open Word or PowerPoint after I got infected
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<blockquote data-quote="Legaran" data-source="post: 180185" data-attributes="member: 20616"><p>I got infected two days ago on April 2nd, 2014.</p><p>I'm using F-Secure and I got a warning message that I was infected by a virus.</p><p>Since then I got pop-ups and annoying links from Remarkit and Freeven, and my start page was hijacked by Webs Serches. But the worst thing was that I was unable to open Word or PowerPoint.</p><p></p><p>After following the guides on Malware Tips, I have removed the pop-ups, banners and sponsored links, and the start page has been reset in Chrome and Internet Explorer (I haven't installed Firefox on this PC). But I still can't open Word or PowerPoint. I am able to open docx files in WordPad, however.</p><p></p><p>I don't get any error messages when I try to open a file in Word or PowerPoint, I just get the "busy" mouse cursor for a few seconds, and then nothing happens. I had no problems opening documents in Word or PowerPoint before I got infected.</p><p></p><p>I really need to be able to use Word on my computer, and I'm grateful for any help I can get.</p><p>Thanks.</p></blockquote><p></p>
[QUOTE="Legaran, post: 180185, member: 20616"] I got infected two days ago on April 2nd, 2014. I'm using F-Secure and I got a warning message that I was infected by a virus. Since then I got pop-ups and annoying links from Remarkit and Freeven, and my start page was hijacked by Webs Serches. But the worst thing was that I was unable to open Word or PowerPoint. After following the guides on Malware Tips, I have removed the pop-ups, banners and sponsored links, and the start page has been reset in Chrome and Internet Explorer (I haven't installed Firefox on this PC). But I still can't open Word or PowerPoint. I am able to open docx files in WordPad, however. I don't get any error messages when I try to open a file in Word or PowerPoint, I just get the "busy" mouse cursor for a few seconds, and then nothing happens. I had no problems opening documents in Word or PowerPoint before I got infected. I really need to be able to use Word on my computer, and I'm grateful for any help I can get. Thanks. [/QUOTE]
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