No Reply i cant remove the bestsearch.ai help

[thesutipat]

i cant do anything to my chrome

 

[Ink]

When an MRA helper becomes available they will respond here. I advise against spamming for help on profile pages.

 

[icotonev]

Hello, Welcome to MalwareTips..! My name is icotonev and I'm here to help you remove malware ..!

Before we begin, please note the following:

• First, please keep in mind most of us at MalwareTips volunteer our assistance for your benefit in your time of need. Please try to match our commitment to you with your patience toward us.
• It is important to not run any tools or take any steps other than those I will provide for you.
• Please perform all steps in the order they are listed. If things are not clear or you experience problems be sure to stop and let me know.
• Please copy and paste all logs into your post unless otherwise requested.
• When your computer is clean I will let you know, provide instructions to remove tools and reports, and offer you information about how you can combat future infections.
• If you do not reply to your topic after 5 days I will assume it has been abandoned and I will close it.

Looking over your logs now. Dependant on how much I need to research, this may (or may not) take some time. I'll be back as soon as I've finished. Thanks..!

 

[icotonev]

Please follow ..:


Run CKScanner

• Download CKScanner from here and save it to your desktop.
• Doubleclick CKScanner.exe and click Search For Files.
• After a very short time, when the cursor hourglass disappears, click Save List To File.
• A message box will verify that the file is saved.
• Double-click the CKFiles.txt icon on your desktop and copy/paste the contents in your next reply.

Check the operating system

• Press Windows icon on your Desktop, together with the letter R.
• Type cmd, and press Ctrl + Shift + Enter to run Command Prompt as administrator.
• Copy and paste the following command and press Enter:

slmgr /dli

• After running the command, you will get a report. Please take a screenshot of what you got and attach it in your next reply. Here is an article where you can see how do you take a screenshot with the snipping tool, in case you need it.

Scanning with SecurityCheck by glax24

• Download SecurityCheck by glax24 from here and remember the tool on the desktop.
• Run the program right-click the administrator name
• Wait for the scan to finish. It will open in a text file named SecurityType.txt. Copy the contents of this file to your next post
• You can find this file in the root of the system disk in a folder called SecurityCheck, C: \\ SecurityCheck \\ SecurityCheck.txt

 

[icotonev]

i cant do anything to my chrome

question: I see 12 (twelve) profiles created in chrome..!!! Do you know about them..? Are you familiar with them ..?

 

[icotonev]

Due to lack of activity, this topic is now closed.
If you still need help, open a new topic, and wait for a new helper.