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i ma having a white screen take over desktop
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<blockquote data-quote="Jack" data-source="post: 133825" data-attributes="member: 1"><p>Hello,</p><p>Hector, on this computer you had a very serious infection with a ZeroAccess rootkit. Combofix seems to have removed most of the infected files, but we will need to run some further scans.</p><p><span style="font-size: 18px">STEP 1: Run a scan with Kaspersky TDSSKiller</span></p><p><ol></p><p> <li>Download Kaspersky TDSKiller from the below link.</p><p><<strong>><a title="External link" href="http://support.kaspersky.com/downloads/utils/tdsskiller.exe" rel="external">KASPERKSY TDSSKILLER DOWNLOAD LINK</a></<strong>> <em>(This link will automatically download Kaspersky TDSSKiller on your computer)</em></strong></strong></p><p><strong><strong></li></strong></strong></p><p><strong><strong> <li>Double-click on <<strong>>TDSSKiller.exe</<strong>> to run the application.</strong></strong></strong></strong></p><p><strong><strong><strong><strong><img src="http://img4.imageshack.us/img4/1907/tdss1.png" alt="Posted Image" /></li></strong></strong></strong></strong></p><p><strong><strong><strong><strong> <li>Click <<strong>>Change parameters</<strong>></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><img src="http://img593.imageshack.us/img593/288/tdss2.png" alt="Posted Image" /></li></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong> <li>Check the boxes next to <<strong>>Verify Driver Digital Signature</<strong>> and <<strong>>Detect TDLFS file system</<strong>>, then click <<strong>>OK</<strong>></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><img src="http://img521.imageshack.us/img521/1456/tdss3.png" alt="Posted Image" /></li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>Click on the <<strong>>Start Scan</<strong>> button to begin the scan and wait for it to finish.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><<strong>>NOTE:</<strong>> Do not use the computer during the scan!</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>During the scan it will look similar to the image below:</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><img src="http://img6.imageshack.us/img6/9136/tdss4.jpg" alt="Posted Image" /></li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>When it finishes, you will either see a report that no threats were found like below:</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><img src="http://img696.imageshack.us/img696/9898/tdss5.jpg" alt="Posted Image" /></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>If no threats are found at this point, just click the <<strong>>Report</<strong>> selection on the top right of the form to generate a log. A log file report will pop which you can just close since the report file is already saved.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>If any infection or suspected items are found, you will see a window similar to below:</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><img src="http://img854.imageshack.us/img854/905/tdss7.jpg" alt="Posted Image" /></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><ul></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>If you have files that are shown to fail <em>signature check</em> do not take any action on these. Make sure you select <<strong>>Skip</<strong>>. I will tell you what to do with these later. They may not be issues at all.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>If <em>Suspicious objects</em> are detected, the default action will be Skip. Leave the default set to Skip.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>If <em>Malicious objects</em> are detected, they will show in the Scan results. TDSSKiller automatically selects an action (Cure or Delete) for malicious objects</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Make sure that <<strong>>Cure</<strong>> is selected. <<strong>>VERY IMPORTANT!</<strong>> - If <em>Cure</em> is not available, please choose <<strong>>Skip</<strong>> instead. <strong>DO NOT</strong> choose Delete unless instructed to do so.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></ul></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>Click <<strong>>Continue</<strong>> to apply selected actions.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>A reboot may be required to complete disinfection. A window like the below will appear:</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><img src="http://img828.imageshack.us/img828/4812/tdss6.jpg" alt="Posted Image" /></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Reboot immediately if TDSSKiller states that one is needed.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>Whether an infection is found or not, a log file should have already been created on your C: drive (or whatever drive you boot from) in the root folder named something like <<strong>>TDSSKiller.2.1.1_2.12.2012_14.17.04_log.txt</<strong>> which is based on the program version # and date and time run.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>Attach this log to your next reply.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></ol></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><hr /></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 18px">STEP 2: Run a scan with ESET SirefefCleaner tool</span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <ol> <li data-xf-list-type="ol">Click the link below to download the ESETSirefefCleaner tool.<br /> <<strong>><a title="External link" href="http://download.eset.com/special/ESETSirefefCleaner.exe" rel="external">ESET SIREFEFCLEANER DOWNLOAD LINK</a></<strong>> <em>(This link will automatically download ESET SirefefCleaner tool on your computer)</em><br /> <br /> [*]<strong>Double-click</strong> ESETSirefefCleaner to start this utility. If security notifications appear, click <strong>Continue</strong> or <strong>Run</strong>. <br /> <br /> [*]The message "<em>Win32/Sirefef.EV found in your system</em>" will be displayed If an infection is found. Press <strong>Y</strong> on your keyboard to remove the infection.<br /> <br /> [*]Once the tool has run, you will be prompted to restore system services after you restart your computer. Press <strong>Y</strong> on your keyboard to restore system services and restart your computer.<br /> <br /> [*]Once your computer has restarted, if you are presented with a security notification click <strong>Yes</strong> or <strong>Allow</strong>.<br /> <br /> [*]Click <strong>Yes</strong> at the ESET Services Repair tool window.<br /> <br /> Once the ESET Services Repair process is complete, you will again be prompted to restart your computer, to do so click <strong>Yes</strong>. </strong></strong></li> </ol><p><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p> <strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 15px"><strong>What's next?</strong></span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 15px"></span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 15px">Please add in your next reply:</span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 15px">1.Kaspersky TDSSKiller log</span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 15px">2. ESET logs</span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 15px">3.Let me know if you had any problems with the above instructions and also <<strong>>let me know how things are running now!</<strong>></strong></strong></span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p></blockquote><p></p>
[QUOTE="Jack, post: 133825, member: 1"] Hello, Hector, on this computer you had a very serious infection with a ZeroAccess rootkit. Combofix seems to have removed most of the infected files, but we will need to run some further scans. [SIZE=5]STEP 1: Run a scan with Kaspersky TDSSKiller[/SIZE] <ol> <li>Download Kaspersky TDSKiller from the below link. <[b]><a title="External link" href="http://support.kaspersky.com/downloads/utils/tdsskiller.exe" rel="external">KASPERKSY TDSSKILLER DOWNLOAD LINK</a></[b]> <em>(This link will automatically download Kaspersky TDSSKiller on your computer)</em> </li> <li>Double-click on <[b]>TDSSKiller.exe</[b]> to run the application. <img src="http://img4.imageshack.us/img4/1907/tdss1.png" alt="Posted Image" /></li> <li>Click <[b]>Change parameters</[b]> <img src="http://img593.imageshack.us/img593/288/tdss2.png" alt="Posted Image" /></li> <li>Check the boxes next to <[b]>Verify Driver Digital Signature</[b]> and <[b]>Detect TDLFS file system</[b]>, then click <[b]>OK</[b]> <img src="http://img521.imageshack.us/img521/1456/tdss3.png" alt="Posted Image" /></li> <li>Click on the <[b]>Start Scan</[b]> button to begin the scan and wait for it to finish. <[b]>NOTE:</[b]> Do not use the computer during the scan!</li> <li>During the scan it will look similar to the image below: <img src="http://img6.imageshack.us/img6/9136/tdss4.jpg" alt="Posted Image" /></li> <li>When it finishes, you will either see a report that no threats were found like below: <img src="http://img696.imageshack.us/img696/9898/tdss5.jpg" alt="Posted Image" /> If no threats are found at this point, just click the <[b]>Report</[b]> selection on the top right of the form to generate a log. A log file report will pop which you can just close since the report file is already saved.</li> <li>If any infection or suspected items are found, you will see a window similar to below: <img src="http://img854.imageshack.us/img854/905/tdss7.jpg" alt="Posted Image" /> <ul> <li>If you have files that are shown to fail <em>signature check</em> do not take any action on these. Make sure you select <[b]>Skip</[b]>. I will tell you what to do with these later. They may not be issues at all.</li> <li>If <em>Suspicious objects</em> are detected, the default action will be Skip. Leave the default set to Skip.</li> <li>If <em>Malicious objects</em> are detected, they will show in the Scan results. TDSSKiller automatically selects an action (Cure or Delete) for malicious objects Make sure that <[b]>Cure</[b]> is selected. <[b]>VERY IMPORTANT!</[b]> - If <em>Cure</em> is not available, please choose <[b]>Skip</[b]> instead. [b]DO NOT[/b] choose Delete unless instructed to do so.</li> </ul> </li> <li>Click <[b]>Continue</[b]> to apply selected actions.</li> <li>A reboot may be required to complete disinfection. A window like the below will appear: <img src="http://img828.imageshack.us/img828/4812/tdss6.jpg" alt="Posted Image" /> Reboot immediately if TDSSKiller states that one is needed.</li> <li>Whether an infection is found or not, a log file should have already been created on your C: drive (or whatever drive you boot from) in the root folder named something like <[b]>TDSSKiller.2.1.1_2.12.2012_14.17.04_log.txt</[b]> which is based on the program version # and date and time run.</li> <li>Attach this log to your next reply.</li> </ol> <hr /> [SIZE=5]STEP 2: Run a scan with ESET SirefefCleaner tool[/SIZE] [list=1][*]Click the link below to download the ESETSirefefCleaner tool. <[b]><a title="External link" href="http://download.eset.com/special/ESETSirefefCleaner.exe" rel="external">ESET SIREFEFCLEANER DOWNLOAD LINK</a></[b]> <em>(This link will automatically download ESET SirefefCleaner tool on your computer)</em> [*][b]Double-click[/b] ESETSirefefCleaner to start this utility. If security notifications appear, click [b]Continue[/b] or [b]Run[/b]. [*]The message "[i]Win32/Sirefef.EV found in your system[/i]" will be displayed If an infection is found. Press [b]Y[/b] on your keyboard to remove the infection. [*]Once the tool has run, you will be prompted to restore system services after you restart your computer. Press [b]Y[/b] on your keyboard to restore system services and restart your computer. [*]Once your computer has restarted, if you are presented with a security notification click [b]Yes[/b] or [b]Allow[/b]. [*]Click [b]Yes[/b] at the ESET Services Repair tool window. Once the ESET Services Repair process is complete, you will again be prompted to restart your computer, to do so click [b]Yes[/b]. [/b][/b][/list][b][b] [SIZE=4][b]What's next?[/b] Please add in your next reply: 1.Kaspersky TDSSKiller log 2. ESET logs 3.Let me know if you had any problems with the above instructions and also <[b]>let me know how things are running now!</[b]>[/b][/b][/SIZE][b][b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b] [/QUOTE]
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