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Windows Malware Removal Help & Support
I need assistance to remove about:blank virus from my computer
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<blockquote data-quote="Jessica Cruise" data-source="post: 163338" data-attributes="member: 18941"><p>I encountered a problem today with Junkware Removal Tool and can not you the result. I followed your instructions, turned off antivirus software, double-click to run tool as administrator. The JRT tool started as it should and began scanning. When it got to Check Processes... a box opened that read:</p><p></p><p>Taskkill.exe - System Error. The program can't start because dbghelp.dll is missing from your computer. Try reinstalling the program to fix this problem.</p><p></p><p>The JRT program will go no further at this point. I waited one hour and JRT scan remained at Check Processes with the taskkill.exe box also displayed and I could not remove the taskkill.exe box while the JRT scan was running. I clicked the X in the corner and clicked OK but nothing helped. When I stopped the JRT scan... the taskkill.exe box disappeared from my screen at same time the JRT scanner disappeared. I try running the JRT scan in normal mode and in safe mode but got same result... the taskkill.exe box appeared every time at the exact same place... Checking Processes. I took screen shots of the taskkill.exe box for you to see and will include them below. The first photo (JRT normal) is what the JRT scan looked like at the beginning. The JRT.Problem photo is what it looked like when the taskkill.exe box appeared. The JR T not normal photo is when I moved the boxes into position so you could see both boxes clearly. I did the other scans and included their results below. The taskkill.exe box appeared only when I ran the JRT scan. I did not encounter the taskkill.exe box when I ran the other scans. I will await for you to give me further instructions before attempting to do anything else.</p></blockquote><p></p>
[QUOTE="Jessica Cruise, post: 163338, member: 18941"] I encountered a problem today with Junkware Removal Tool and can not you the result. I followed your instructions, turned off antivirus software, double-click to run tool as administrator. The JRT tool started as it should and began scanning. When it got to Check Processes... a box opened that read: Taskkill.exe - System Error. The program can't start because dbghelp.dll is missing from your computer. Try reinstalling the program to fix this problem. The JRT program will go no further at this point. I waited one hour and JRT scan remained at Check Processes with the taskkill.exe box also displayed and I could not remove the taskkill.exe box while the JRT scan was running. I clicked the X in the corner and clicked OK but nothing helped. When I stopped the JRT scan... the taskkill.exe box disappeared from my screen at same time the JRT scanner disappeared. I try running the JRT scan in normal mode and in safe mode but got same result... the taskkill.exe box appeared every time at the exact same place... Checking Processes. I took screen shots of the taskkill.exe box for you to see and will include them below. The first photo (JRT normal) is what the JRT scan looked like at the beginning. The JRT.Problem photo is what it looked like when the taskkill.exe box appeared. The JR T not normal photo is when I moved the boxes into position so you could see both boxes clearly. I did the other scans and included their results below. The taskkill.exe box appeared only when I ran the JRT scan. I did not encounter the taskkill.exe box when I ran the other scans. I will await for you to give me further instructions before attempting to do anything else. [/QUOTE]
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