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Windows Malware Removal Help & Support
I need assistance to remove about:blank virus from my computer
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<blockquote data-quote="kuttus" data-source="post: 163401" data-attributes="member: 2676"><p>Okay. Ignore the JRT Scan then...</p><p></p><p><span style="font-size: 18px"><u><strong>STEP 1 : Run a scan with Kaspersky TDSSKiller</strong></u></span></p><ol> <li data-xf-list-type="ol">Download Kaspersky TDSKiller from the below link.<br /> <strong><a href="http://support.kaspersky.com/downloads/utils/tdsskiller.exe" target="_blank">KASPERKSY TDSSKILLER DOWNLOAD LINK</a></strong> <span style="font-size: 12px"><span style="color: #006633"><em>(This link will automatically download Kaspersky TDSSKiller on your computer)</em></span></span></li> <li data-xf-list-type="ol">Double-click on <strong>TDSSKiller.exe</strong> to run the application.<br /> <img src="http://img4.imageshack.us/img4/1907/tdss1.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /></li> <li data-xf-list-type="ol">Click <strong>Change parameters</strong><br /> <img src="http://img593.imageshack.us/img593/288/tdss2.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /></li> <li data-xf-list-type="ol">Check the boxes next to <strong>Verify Driver Digital Signature</strong> and <strong>Detect TDLFS file system</strong>, then click <strong>OK</strong><br /> <img src="http://img521.imageshack.us/img521/1456/tdss3.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /></li> <li data-xf-list-type="ol">Click on the <strong>Start Scan</strong> button to begin the scan and wait for it to finish.<br /> <strong>NOTE:</strong> Do not use the computer during the scan!</li> <li data-xf-list-type="ol">During the scan it will look similar to the image below:<br /> <img src="http://img6.imageshack.us/img6/9136/tdss4.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /></li> <li data-xf-list-type="ol">When it finishes, you will either see a report that no threats were found like below:<br /> <img src="http://img696.imageshack.us/img696/9898/tdss5.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /><br /> If no threats are found at this point, just click the <strong>Report</strong> selection on the top right of the form to generate a log. A log file report will pop which you can just close since the report file is already saved.</li> <li data-xf-list-type="ol">If any infection or suspected items are found, you will see a window similar to below:<br /> <img src="http://img854.imageshack.us/img854/905/tdss7.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /><ul> <li data-xf-list-type="ul">If you have files that are shown to fail <em>signature check</em> do not take any action on these. Make sure you select <strong>Skip</strong>. I will tell you what to do with these later. They may not be issues at all.</li> <li data-xf-list-type="ul">If <em>Suspicious objects</em> are detected, the default action will be Skip. Leave the default set to Skip.</li> <li data-xf-list-type="ul">If <em>Malicious objects</em> are detected, they will show in the Scan results. TDSSKiller automatically selects an action (Cure or Delete) for malicious objects<br /> Make sure that <strong>Cure</strong> is selected. <strong>VERY IMPORTANT!</strong> - If <em>Cure</em> is not available, please choose <strong>Skip</strong> instead. DO NOT choose Delete unless instructed to do so.</li> </ul></li> <li data-xf-list-type="ol">Click <strong>Continue</strong> to apply selected actions.</li> <li data-xf-list-type="ol">A reboot may be required to complete disinfection. A window like the below will appear:<br /> <img src="http://img828.imageshack.us/img828/4812/tdss6.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /><br /> Reboot immediately if TDSSKiller states that one is needed.</li> <li data-xf-list-type="ol">Whether an infection is found or not, a log file should have already been created on your C: drive (or whatever drive you boot from) in the root folder named something like <strong>TDSSKiller.2.1.1_2.12.2012_14.17.04_log.txt</strong> which is based on the program version # and date and time run.</li> <li data-xf-list-type="ol">Attach this log to your next reply.</li> </ol></blockquote><p></p>
[QUOTE="kuttus, post: 163401, member: 2676"] Okay. Ignore the JRT Scan then... [SIZE=5][U][B]STEP 1 : Run a scan with Kaspersky TDSSKiller[/B][/U][/SIZE] [LIST=1] [*]Download Kaspersky TDSKiller from the below link. [B][URL='http://support.kaspersky.com/downloads/utils/tdsskiller.exe']KASPERKSY TDSSKILLER DOWNLOAD LINK[/URL][/B] [SIZE=3][COLOR=#006633][I](This link will automatically download Kaspersky TDSSKiller on your computer)[/I][/COLOR][/SIZE] [*]Double-click on [B]TDSSKiller.exe[/B] to run the application. [IMG]http://img4.imageshack.us/img4/1907/tdss1.png[/IMG] [*]Click [B]Change parameters[/B] [IMG]http://img593.imageshack.us/img593/288/tdss2.png[/IMG] [*]Check the boxes next to [B]Verify Driver Digital Signature[/B] and [B]Detect TDLFS file system[/B], then click [B]OK[/B] [IMG]http://img521.imageshack.us/img521/1456/tdss3.png[/IMG] [*]Click on the [B]Start Scan[/B] button to begin the scan and wait for it to finish. [B]NOTE:[/B] Do not use the computer during the scan! [*]During the scan it will look similar to the image below: [IMG]http://img6.imageshack.us/img6/9136/tdss4.jpg[/IMG] [*]When it finishes, you will either see a report that no threats were found like below: [IMG]http://img696.imageshack.us/img696/9898/tdss5.jpg[/IMG] If no threats are found at this point, just click the [B]Report[/B] selection on the top right of the form to generate a log. A log file report will pop which you can just close since the report file is already saved. [*]If any infection or suspected items are found, you will see a window similar to below: [IMG]http://img854.imageshack.us/img854/905/tdss7.jpg[/IMG] [LIST] [*]If you have files that are shown to fail [I]signature check[/I] do not take any action on these. Make sure you select [B]Skip[/B]. I will tell you what to do with these later. They may not be issues at all. [*]If [I]Suspicious objects[/I] are detected, the default action will be Skip. Leave the default set to Skip. [*]If [I]Malicious objects[/I] are detected, they will show in the Scan results. TDSSKiller automatically selects an action (Cure or Delete) for malicious objects Make sure that [B]Cure[/B] is selected. [B]VERY IMPORTANT![/B] - If [I]Cure[/I] is not available, please choose [B]Skip[/B] instead. DO NOT choose Delete unless instructed to do so. [/LIST] [*]Click [B]Continue[/B] to apply selected actions. [*]A reboot may be required to complete disinfection. A window like the below will appear: [IMG]http://img828.imageshack.us/img828/4812/tdss6.jpg[/IMG] Reboot immediately if TDSSKiller states that one is needed. [*]Whether an infection is found or not, a log file should have already been created on your C: drive (or whatever drive you boot from) in the root folder named something like [B]TDSSKiller.2.1.1_2.12.2012_14.17.04_log.txt[/B] which is based on the program version # and date and time run. [*]Attach this log to your next reply. [/LIST] [/QUOTE]
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