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Windows Malware Removal Help & Support
I need assistance to remove about:blank virus from my computer
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<blockquote data-quote="Jessica Cruise" data-source="post: 163542" data-attributes="member: 18941"><p>Hi TwinHeadedEagle. Nice to meet you. I followed your instructions and included below is the report you requested. I have occasional browser glitches with my Firefox and Chrome where you go to a website and it does not connect and you have to retry. But after two or three retry attempts it connect and work perfect. This happens only occasionally... like one time in 15 attempts? Not every time. I do not use Internet Explorer as I do not like IE but it appear to be working good. And I noticed a message box: "The program can't start because dbghelp.dll is missing from your computer. Try reinstalling the program to fix this problem." This message appears when my Accuweather.com widget/gadget tries to load when I first start my computer. The Accuweather.com widget/gadget was included in a set of pre-loaded programs I received from Dell when I purchased my computer from them three years ago. Not certain what dbghelp.dll is or how to fix that? The problem with my missing Accuweather.com gadget began at the same time I discovered the about:blank virus on my computer. The weather gadget had disappeared from the top right corner of my screen. When I went online to try to find out why my weather gadget had vanished, that was when I discovered my Mozilla Firefox and Internet Explorer browsers had the about:blank virus. Firefox still operated but Internet Explorer did not. My Chrome browser seemed good. That was when I came to your website for help. But beside the missing dbghelp.dll and occasional browser glitches, my computer seem to now work perfect and I am experiencing no further problems. My Mozilla Firefox, Google Chrome and Internet Explorer browsers are all working good. Kuttus has did a super-amazing job of fixing my computer and removing the dreaded about:blank virus. I am very happy with his work.</p></blockquote><p></p>
[QUOTE="Jessica Cruise, post: 163542, member: 18941"] Hi TwinHeadedEagle. Nice to meet you. I followed your instructions and included below is the report you requested. I have occasional browser glitches with my Firefox and Chrome where you go to a website and it does not connect and you have to retry. But after two or three retry attempts it connect and work perfect. This happens only occasionally... like one time in 15 attempts? Not every time. I do not use Internet Explorer as I do not like IE but it appear to be working good. And I noticed a message box: "The program can't start because dbghelp.dll is missing from your computer. Try reinstalling the program to fix this problem." This message appears when my Accuweather.com widget/gadget tries to load when I first start my computer. The Accuweather.com widget/gadget was included in a set of pre-loaded programs I received from Dell when I purchased my computer from them three years ago. Not certain what dbghelp.dll is or how to fix that? The problem with my missing Accuweather.com gadget began at the same time I discovered the about:blank virus on my computer. The weather gadget had disappeared from the top right corner of my screen. When I went online to try to find out why my weather gadget had vanished, that was when I discovered my Mozilla Firefox and Internet Explorer browsers had the about:blank virus. Firefox still operated but Internet Explorer did not. My Chrome browser seemed good. That was when I came to your website for help. But beside the missing dbghelp.dll and occasional browser glitches, my computer seem to now work perfect and I am experiencing no further problems. My Mozilla Firefox, Google Chrome and Internet Explorer browsers are all working good. Kuttus has did a super-amazing job of fixing my computer and removing the dreaded about:blank virus. I am very happy with his work. [/QUOTE]
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