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Windows Malware Removal Help & Support
Infected with Cryptowall 3.0 (any help will be greatly appreciated)
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<blockquote data-quote="defiance" data-source="post: 345774" data-attributes="member: 33914"><p>This just started happening at the same time as the infection. Not sure if this is related but my network connection icon shows a red X over it in the notification area of the taskbar. It is showing me that it is not connected even tho I am connected to the internet. When I right click and click troubleshoot problems I get an error "Diagnostic Policy Service" is not running"</p><p>Here is a screenshot:</p><p></p><p><a href="http://imgur.com/Es265Cv" target="_blank"><img src="http://i.imgur.com/Es265Cv.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /></a></p><p></p><p>If i open services.msc and try to start "Diagnostic Policy Service" I get this error:</p><p></p><p><a href="http://imgur.com/o2ASSHf" target="_blank"><img src="http://i.imgur.com/o2ASSHf.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /></a></p><p></p><p>Here is the Diagnostic Policy Server properties in services.msc:</p><p></p><p><a href="http://imgur.com/VpTTs3b" target="_blank"><img src="http://i.imgur.com/VpTTs3b.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /></a></p><p></p><p>Not sure if it is some system wide policy problem caused by the infection...</p></blockquote><p></p>
[QUOTE="defiance, post: 345774, member: 33914"] This just started happening at the same time as the infection. Not sure if this is related but my network connection icon shows a red X over it in the notification area of the taskbar. It is showing me that it is not connected even tho I am connected to the internet. When I right click and click troubleshoot problems I get an error "Diagnostic Policy Service" is not running" Here is a screenshot: [url=http://imgur.com/Es265Cv][img]http://i.imgur.com/Es265Cv.png[/img][/url] If i open services.msc and try to start "Diagnostic Policy Service" I get this error: [url=http://imgur.com/o2ASSHf][img]http://i.imgur.com/o2ASSHf.png[/img][/url] Here is the Diagnostic Policy Server properties in services.msc: [url=http://imgur.com/VpTTs3b][img]http://i.imgur.com/VpTTs3b.png[/img][/url] Not sure if it is some system wide policy problem caused by the infection... [/QUOTE]
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