"Install Flash Player Pro is recommended" Virus. Windows 7 and Android Phone

[Pali]

So I created this thread since you mentioned that solutions for this virus are not made for anyone.

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

[Pali]

Oh thank you TwinHeadedEagle! I appreciate your help!
-You said not to run any tools other than the ones you ask me to.
But I have downloaded many malware softwares previously according to the
steps in your link: http://malwaretips.com/blogs/flash-player-pro-virus-removal/
Shall I uninstall them?
-Another point I wanna mention is that I noticed that my internet runs normally when
using a router different than the one at home. I only face the problem at home.
-Please find attached:
1)Addition.txt
2)FRST.txt

Thank you in advance.

 

[TwinHeadedEagle]

I am going for breakfast, will reply shortly.

 

[Pali]

Take your time. No prob.
But I'm just worried that now that I'm at work and am not facing any problems with the interent,
the results you received from FRST will not be fruitful.
Shall we resume when I return home?

 

[TwinHeadedEagle]

Are these logs from your home PC?

You do not need to delete previously used tools.

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.




Next, go and reset your router to factory settings.

 

[Pali]

these logs are from work... but like I said I'm not facing any problems with the internet at work.
shall we continue and reset the router at work or wait a few hours when I return home?

 

[TwinHeadedEagle]

Why did you then attach logs from your work if everything is all right? I would like to see reports from your home PC.

 

[Pali]

Sorry but I mentioned this point in message #3
I will send you logs from home in a few hours hopefully.

 

[TwinHeadedEagle]

Okay.

 

[Pali]

Ok so now I'm at home and did a new log. Please find attached. I will proceed with the next step. same fixlist could be downloaded?

 

[TwinHeadedEagle]

Are you 100% these latest logs are from your home PC? I think they are the same.

 

[Pali]

ya sure.
I deleted the previous ones including FRST itself and downloaded it again.. did a new scan. should I do it again?

 

[Pali]

Just to clarify things; it is the same laptop, runs smoothly at work but has problems only at home.
I even tried opening youtube and got the same message (from the virus).
What's the next step?

 

[TwinHeadedEagle]

Go and reset your home router to factory settings.

 

[Pali]

I have reset the router and attached the fixlog for you. Please find attached.

 

[TwinHeadedEagle]

Very good, do you still have this problem?

 

[Pali]

That's weird, yahoo and facebook now open, but youtube still gives the same message. I think my android phone is the same.

 

[TwinHeadedEagle]

Try this

https://support.google.com/chrome/answer/95582?hl=en

 

[Pali]

Ok my computer works but my phone still doesn't