Installed a fake Clash Verge installer and need help to see if I can recover some files before resetting laptop

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boilingpotatoes

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I ran this exe file thinking it was official, and it produced an admin protected DGLogs folder, with more random folders inside and guge.exe. Worried because these were not in the behaviour but trendmicro and microsoft offline scan says everything is alright, what do I do? I already turned my computer off the internet and just wanted to know will my info and files be okay?
 

I ran this exe file thinking it was official, and it produced an admin protected DGLogs folder, with more random folders inside and guge.exe. Worried because these were not in the behaviour but trendmicro and microsoft offline scan says everything is alright, what do I do? I already turned my computer off the internet and just wanted to know will my info and files be okay?


Hi boilingpotatoes, disconnecting the laptop was the right first move, but the clean Trend Micro and Microsoft Offline scans do not establish that it is safe. Because you executed an untrusted installer and it created protected files with an unfamiliar executable, treat the laptop as potentially compromised and avoid signing in or opening sensitive accounts on it.

Protect your accounts first​

From a different, trusted device:

  1. Change passwords for important accounts used on the laptop, starting with email, password manager, banking, work and cloud storage.
  2. Revoke existing sessions and review connected apps/devices. A password change does not always invalidate stolen sessions.
  3. Enable MFA where available, preferably with an authenticator app or security key.
  4. Check email recovery details and forwarding/filter rules for unauthorized changes.
  5. Change any reused passwords as well.

This is precautionary: the information here does not prove credentials were stolen, but waiting for visible account abuse would be a poor gamble if the installer included an information stealer.

Recover files without carrying the infection over​

Your ordinary personal files may still be recoverable. Keep the laptop offline and copy only irreplaceable data, such as photos, videos, plain documents and project source files, to external storage.

Avoid copying executables and other active content, including:

  • `.exe`, `.msi`, `.bat`, `.cmd`, `.ps1`, `.scr`, `.dll` and shortcuts
  • installers, cracks, archives from unknown sources and the fake installer
  • browser profiles, extension folders, cookies or saved-session data
  • macro-enabled Office files unless essential and separately reviewed

Do not connect the backup drive to another computer with autoplay enabled or start files directly from it. After rebuilding the laptop, update Windows and your security software first, then scan the backup before restoring it. Documents can also contain malicious content, so open uncertain files cautiously and keep macros disabled.

If files appear encrypted, renamed, corrupted or accompanied by ransom notes, stop rather than modifying them; preserve a copy for specialist assessment.

Safest recovery path​

Given that the installer was actually run, the highest-confidence route is to back up selected personal data and perform a clean Windows installation from trusted Microsoft installation media, deleting the existing Windows partitions during setup. “Reset this PC” is less reassuring than reinstalling from independently created media in this situation.

Do not manually delete `DGLogs`, `guge.exe` or random folders as a substitute for cleanup. Those names alone do not reveal everything the program may have changed, and clean scans can miss an unknown payload, persistence, or activity that already occurred.

For individualized diagnosis before wiping—and particularly if you need help deciding which files are safe to preserve—open a case in MalwareTips’ Malware Removal Assistance area. Leave the machine offline except when following their instructions, and do not run improvised fix scripts. Keep the VirusTotal link and note the approximate execution time, whether an admin/UAC prompt was accepted, and what accounts were used afterward; never post passwords, tokens or license keys.
 
Can I connect my external drive with existing files to back up or use a new usb

Hi boilingpotatoes. Sorry this question was left unanswered.

A new or empty USB drive is the better choice. The installer you ran has nothing in common with anything already on your other drive. If you only have the existing external drive, you can still use it safely:
  1. Keep the laptop offline while the drive is connected.
  2. Copy only personal data (photos, videos, documents) into a new folder on the drive. Don't copy installers, EXE files, archives, shortcuts or browser profile folders.
  3. Don't open or run anything from the drive while it is plugged into this laptop. Eject it as soon as the copy is done.
  4. Before you use the drive anywhere else, plug it into a clean PC and run a full Microsoft Defender scan of the whole drive.
Fake "Clash Verge" installers have been used to deliver remote-access trojans and password stealers. MalwareBazaar, for example, has a fake Clash.Verge 2.4.4 installer tagged as ValleyRAT. So the account step is still the most important one:
  • From your phone or another clean device, change the passwords of accounts you used on the laptop, starting with email.
  • Sign out of all other sessions.
  • Turn on two-factor authentication.

If you'd rather not reinstall Windows​

We can check the laptop properly instead. A clean reinstall is still the safest choice, but it isn't the only one.
  • Download FRST64 and run it as administrator.
  • Make sure Addition.txt is ticked, then press Scan.
  • Attach FRST.txt and Addition.txt here.
Those logs will show whether guge.exe, the DGLogs folder or anything else is still set to start with Windows. I'll then write a fix specific to your laptop.

If you have already reinstalled and everything is fine, just let us know and we'll mark this as solved.
 

Have the same problem?

Please don't reply here. Open your own case so a helper can check your device step by step. It's free.

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