Solved Internet Explorer pop up says computer is contaminated please call tech support

[TwinHeadedEagle]

Scan with Malwarebytes' Anti-Malware

Please re-run

Malwarebytes' Anti-Malware.

• First of all, select update.
• Once updated, click the Settings tab, in the left panel choose Detection & Protection and tick Scan for rootkits.
• In the same tab, under PUP and PUM detections make sure it is set to Treat detections as malware.
• Click the Scan tab, choose Threat Scan is checked and click Scan Now.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the newest Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[fldsjf]

Malware didn't detect anything, but I uploaded the results like you asked. I really appreciate your help on this matter.

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[fldsjf]

Here you are.

 

[TwinHeadedEagle]

Good. How is the situation now?

 

[fldsjf]

Still the same. Is there a way I can just totally erase explorer from my computer? We don't really need it since we are using Firefox.

 

[TwinHeadedEagle]

Let's try one more scan:

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  autoclean;
  emptyclsid;
  emptyalltemp;
  ipconfig /flushdns >>"%temp%\log.txt";b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

 

[fldsjf]

Here you go.

 

[TwinHeadedEagle]

Is it better now?

 

[fldsjf]

I thought it was fixed at first. I Reactivated explorer and everything was fine. Nothing popped up for about two hours. Then the same message is back.

 

[TwinHeadedEagle]

Does it happen on all websites, or only on particular?

 

[fldsjf]

I'm not even on the internet. It just pops up on my desktop.

 

[TwinHeadedEagle]

Can you make a picture?

 

[fldsjf]

I haven't tried that yet, but I have restarted my computer and had it on all afternoon and there has been no issue. My printer won't work with Microsoft word or excel now. Would any of the software you had me put on cause issues with this? The tech guy seems to think software on my computer may be preventing the signal from going through.

 

[TwinHeadedEagle]

I don't know what is happening with printer. You should probably reinstall its drivers.

 

[fldsjf]

I think the pop up issue has been resolved. My computer was on all night and there has been no more popups. Thanks!