Kapersky Rescue not working

[jhald]

At this point, I think I am looking for a way to get the Kapersky Rescue program to work, or a suggestion for another program.
Do some of the other bootable tools work differently than Kapersky?

Another option I have considered is to get an enclosure for the internal drive so that I can plug it into my laptop to scan and repair, is this a viable option?

 

[TwinHeadedEagle]

Hello,

I am not sure I understood what is your issue and how can I help you?

 

[jhald]

The Kapersky Rescue program will not run, it boots up, starts, then in or after it shows loading Linex, the screen goes black.

So I was looking for some assistance in getting it to get functional.

Just now I was able to get the Trend Micro Rescue disc to boot and function from a thumb drive, so there is a scan going on right now.
While it was loading I did see the same lines showing something failed, but it seemed to keep going into the operation menu.

Basically I am looking to get the pc functioning properly, with clean up and repair. I'm trying to stay away from a system reinstall because of many small programs that I may not be able to reinstall.

So any help would be nice.

And what about my question regarding making the problem hard drive an external drive that can be plugged in to another computer to allow access to work on it? Is that a viable option or not?

Thanks . . . going to bed now

 

[TwinHeadedEagle]

Here, I can only help you with your Malware issues. So let's check your PC:


Please download Farbar Recovery Scan Tool x64 and save it to a flash drive.

• Plug the flashdrive into the infected PC.
• Restart your computer and tap F8 to bring up the Advanced Menu, then click Repair your computer
• Follow the prompt to enter keyboard input method, and then the prompt to enter a password. If the machine does not have a password, simply click Enter.
• In the Choose Recovery Tool menu select Command Prompt.
• You will see a big black window with a blinking cursor (command prompt).
  
  
  
  
  
  Access the notepad and identify your USB drive
  
  In the Command Prompt please type in:
  

  notepad

  and press Enter.
• When the notepad opens, go to File menu.
• Select Open.
• Go to Computer and search there for your USB drive letter.
• Note down the letter and close the notepad.
  
  
  
  
  
  Scan with Farbar Recovery Scan Tool
  
  Once back in the command prompt window, please do the following:
• Type in e:\frst64.exe and press Enter.
  You need to replace e with the letter of your USB drive taken from notepad!
• FRST will start to run. Give him a minute or so to load itself.
• Click Yes to Disclaimer.
• In the main console, please click Scan and wait.
• When finished it will produce a logfile named FRST.txt in the root of your pendrive and display it. Close that logfile.
  
  Transfer it to your clean machine and include it in your next reply.

 

[jhald]

Ok.
The Trend Micro program was still running this am at 7, which I had started about 12 midnight, so I will see if if is done when I vet home later. I'm figuring its better to let if run rather than stop it mid process.
After it has finished I will do as you described above.

Thanks

 

[jhald]

OK, I ran Farbar with only the main hard drive connected, see file.

 

[TwinHeadedEagle]

Download attached fixlist.txt and save it to your USB flashdrive as fixlist.txt

>> Boot into Recovery Environment


Start FRST in a similar manner to when you ran a scan earlier, but this time when it opens ....

• Press the Fix button once and wait.
• FRST will process fixlist.txt
• When finished, it will produce a log fixlog.txt on your USB flashdrive.

>> Exit out of Recovery Environment and post me the log please.



Try to boot Windows normally...

 

[jhald]

Attached file.

No boot up in Normal or Safe Mode, black screen with cursor only

 

[TwinHeadedEagle]

Did you try to enter Windows recovery and perform System Restore from there?

 

[jhald]

I had not tried anything but Normal and Safe mode booting, as I didn't want to do any thing that you had not recommended here.


Interesting, pc was off all day since I posted this AM, and when powering it on, it did not beep and bring up the Boot Menu, it appeared to just start Windows, but nothing. Then I shut off and powered up again and the Boot Menu came up. (it is set right not to bee 1st from CD, so usually Boot Menu come up )


So I just ran a System Restore.


After running a System Restore to the last point, it indicated to reboot, which it did not do, black screen.


The last Restore Point had on the line, “INSTALL:AA11”, which has me curious, as all others were just labeled as restore points.


A question, if the system does not reboot when commanded after doing a function as Restore, does that restore take hold after I have to do a hard off and re power to attempt a boot, or is it lost because of no proper reboot?


In the Bios, Advanced BIOS Features menu there is listing for, Boot Sector Virus Protection which is DISABLED.


I changed the 1st boot drive back to the hard drive, in case there is an issue with re booting while the CD drive is first. Should I do the Restore again?


Not sure if any of those bits of info matter.

 

[TwinHeadedEagle]

I think there is no help for this system. You should reinstall it.

 

[jhald]

Hmm, ok perhaps.
Can you answer a few questions for me before I do that, to clarify them for me.

1) If the system does not reboot when commanded after doing a function as Restore, does that restore take hold after I have to do a hard off and re power to attempt a boot, or is it lost because of no proper reboot?

2) When choosing to boot Recovered Windows System, I get message that cannot start because, ...system32\Winload.exe is missing. Could this be the issue?

3) Can I put the hard drive in an external case in order to connect with a different system through USB, to do more troubleshooting with it? Perhaps to totally eliminate anything wrong with the hardware?

Thanks

 

[TwinHeadedEagle]

Open your topic here and ask everything you need. Here we solve only malware problems.

http://malwaretips.com/forums/troubleshooting-software-questions-and-help.18/

 

[jhald]

Thanks