Advice Request Kaspersky 2019 Firewall

[Didie Farhan]

Can somebody help me with Kaspersky 2019 problem. Why i cannot access network function in firewall? It show information about network unavailable.

 

[harlan4096]

Hum so strange check if You have the most updated version of NetFrameWork...

 

[Didie Farhan]

I already have netframework 4.7.2 installed.

 

[harlan4096]

Do You have any other security tools or applications running alongside K2019?

 

[Didie Farhan]

No, i only have kaspersky.

 

[harlan4096]

How do You connect to INet? WiFi, wire,...?

Which product KIS/KTS2019? does it have patch A installed?

Version of W10? fully updated to RS4?

 

[mlnevese]

Try right clicking your connection and using Windows Solve network problems wizard... Windows just loves to corrupt networks in some machines. I had similar problems in two of my family's notebooks.

 

[Kuttz]

If you are using the latest Windows 10 v1803 the possibility of OS issue can't be ruled out. v1803 have known issues with some anti viruses at the moment.

 

[Didie Farhan]

How do You connect to INet? WiFi, wire,...?

Which product KIS/KTS2019? does it have patch A installed?

Version of W10? fully updated to RS4?

Through WiFi
Kaspersky Total Security 2019
Version 1803
OS build 17134.81

 

[Didie Farhan]

Try right clicking your connection and using Windows Solve network problems wizard... Windows just loves to corrupt networks in some machines. I had similar problems in two of my family's notebooks.

I tried using windows troubleshooter but the issue still not solved.

 

[harlan4096]

What about to run a reset of config in Settings -> General -> Manager Settings -> Restore Settings ?

 

[Didie Farhan]

What about to run a reset of config in Settings -> General -> Manager Settings -> Restore Settings ?

Thank you. The problem fix.

 

[harlan4096]

Great!

 

[Didie Farhan]

It happen again. I can access that setting until i tweak other kaspersky setting and restart computer.

 

[harlan4096]

Which tweaks are You making?

 

[Didie Farhan]

Tweaks from this article ' How to setup Kaspersky Internet Security 2016 for Maximum Protection (Guide)' and also i change setting in network to monitor all port and to always scan encrypted connection and activate TAM.

 

[harlan4096]

I even set my KTS2019 with stronger and more complicated tweaks... so those tweaks should not damage Your K2019...

But I have "scan of encrypted connections" upon request, and also TAM disabled, because I "emulate" part of its behavior making some changes in Application Control...

I only have 2 new ideas for Your issue:

1.- Uninstall and re install again the product.

2.- Contact to Kaspersky Support: https://center.kaspersky.com/