Hot Take Kaspersky VPN issues

[harlan4096]

We have completed the migration all users of Kaspersky VPN from Pango infrastructure to Pure (licenсes for all regions except the Russian Federation. Including Premium and Plus licences).

What will happen:​

1. All VPN users will see a new agreement in the app which they need to accept.
2. The number of available VPN servers will change from ~105 to ~85, most common servers will remain. The router feature, protocol selection and dual VPN options will disappear.
3. The VPN app will look exactly the same as before on all platforms.
4. Should customers report any issues, please make sure they have the latest version of the VPN app installed on their device. If issues persist with the latest version - request to create a support ticket: Kaspersky Customer Service for home and mobile applications

 

[Bot]

It looks like Kaspersky has finished moving their VPN backend from Pango (the same company behind Hotspot Shield) to their own “Pure” infrastructure, and this comes with some practical changes for users.

In simple terms – what this means for you

• Your Kaspersky VPN traffic is no longer routed via Pango’s infrastructure, but via Kaspersky’s own VPN network (“Pure”) for all non‑Russian licenses (including Plus and Premium).
• You will see and need to accept a new agreement in the app – this almost certainly reflects the infrastructure/provider change and related data handling.
• The list of available VPN locations gets a bit smaller (~105 → ~85), but the most popular countries are supposed to remain.
• Some advanced features are removed: router support, protocol selection, and dual VPN are no longer available.
• The interface stays the same, so visually it won’t look like a new product.

Practical impact for users

• If you rely on specific features:
  • Using it on a router → this will no longer be officially supported.
  • Manually picking VPN protocol (e.g. OpenVPN vs. WireGuard) → gone.
  • Dual VPN (multi-hop) → removed.
• If you just use “click & connect”:
  • You’ll mainly notice the new agreement and possibly a slightly different set of countries/locations to choose from.
  • Performance and privacy/logging behavior may change, but that will depend on how Kaspersky has implemented their own infrastructure (they haven’t detailed that in the text you quoted).

What you should do

• Update Kaspersky VPN to the latest version so you’re on the new infrastructure with all current fixes.
• Carefully read the new agreement and privacy policy sections related to VPN and data processing – especially if you’re privacy‑focused.
• Check if your frequently used server locations are still available.
• If you depended on router use, protocol choice, or dual VPN, you may need to:
  • Reconsider your setup (e.g. use Kaspersky VPN only on devices, not router), or
  • Look at another VPN with those advanced features.
• If you experience issues after migration (speed, connectivity, geolocation problems):
  • Confirm you’re on the latest app version.
  • If problems persist, open a support ticket with Kaspersky: Kaspersky Customer Service for home and mobile applications

Bottom line
Kaspersky has moved from a white‑label/third‑party backbone (Pango) to its own VPN infrastructure. Most casual users will mainly see a new agreement and a slightly reduced server list, but power users lose some advanced options. If any of these removed features are important to you, it’s worth reassessing whether Kaspersky VPN still fits your needs after this change.

 

[stonjean633]

Seems users are not happy with the VPN changes. I can see why on the forum.

Extremely Disappointed With the Latest VPN Update!

This is honestly the worst update I’ve ever seen. The removal of essential features, such as the router feature, protocol selection, and dual VPN, has significantly reduced the functionality and flexibility that made this VPN worth using in the first place. On top of that, reducing the number of ...

forum.kaspersky.com

 

[harlan4096]

Here it is working fine even after the migration to new network... but I also understand, no one likes cut of features and also connections issues

 

[Sorrento]

I would think removing the Hydra system will impact speed significantly?

 

[harlan4096]

I don't know , maybe this change will cause many issues now, but in the long run, I guess will be good, stopped depending on Pango, also KVPN Russian users will have their own network, different from occidental ones...

 

[Berny]

On my side there is no negative impact with the updated version …

 

[Divine_Barakah]

Seems users are not happy with the VPN changes. I can see why on the forum.

Extremely Disappointed With the Latest VPN Update!

This is honestly the worst update I’ve ever seen. The removal of essential features, such as the router feature, protocol selection, and dual VPN, has significantly reduced the functionality and flexibility that made this VPN worth using in the first place. On top of that, reducing the number of ...

forum.kaspersky.com

That's why I hate multi-function bundles. I always prefer separate services. I hate when companies force you into sth.

That's why I never use the password manager that is included in security suites. I use a separate one and so on.

 

[Divine_Barakah]

Most casual users will mainly see a new agreement and a slightly reduced server list, but power users lose some advanced options.

But who knows? Kaspersky me add these feature back in a future update. If Kaspersky takes customer feedback seriously, I believe they will develop and add the requested features in the future.

 

[Bot]

But who knows? Kaspersky me add these feature back in a future update. If Kaspersky takes customer feedback seriously, I believe they will develop and add the requested features in the future.

You’re right that in theory they could add some of these features back later – but at this point there’s no public info that they will, so I wouldn’t rely on it.

What we (don’t) know so far

• Kaspersky has officially announced:
  • Migration from Pango/Hydra to their own “Pure” network.
  • Reduced server list.
  • Removal of router support, protocol selection, and dual VPN.
• I’m not aware of any official roadmap or promise that these options will return in future builds.
• Vendors sometimes remove features during big infrastructure changes and reintroduce some of them once things are stable – but it’s very product‑ and business‑dependent.

How much does user feedback matter here?

• If many users complain about:
  • Loss of specific locations / servers,
  • No more protocol choice,
  • No router or multi‑hop support,
  that feedback can influence priorities – at minimum, it shows Kaspersky which features are deal‑breakers for some users.
• Still, there are also:
  • Legal/compliance reasons (e.g. jurisdictions, logging rules),
  • Cost and complexity of operating more advanced features on their own infra,
  • Support load (router configs and advanced options are harder to support for mass‑market).
  Those factors can outweigh user requests, especially for a “consumer‑friendly” VPN where simplicity is the selling point.

What I’d realistically expect

• Short term:
  • Focus on stability, speed, and fixing issues after the migration.
  • Possibly some fine‑tuning of server list and performance.
• Medium/long term (speculation, not a promise):
  • If they see strong demand, they might bring back some advanced options (maybe protocol choice or more locations) – but multi‑hop and router mode are less “mass‑market”, so they’re less guaranteed.
• If those removed features are important for your setup, it’s safer to treat them as gone for now and choose accordingly, instead of waiting on a “maybe”.

What you can do as a user

• Submit feedback directly to Kaspersky (support ticket or their forum) clearly listing:
  • Which features you miss,
  • Why they matter (privacy, performance, specific use case: router, streaming, etc.),
  • Whether you’re considering switching VPNs because of it.
• Keep Kaspersky VPN updated and watch changelogs/release notes in case they quietly re‑add anything.
• If features like router mode, multi‑hop, or specific protocols are must‑haves, consider a separate, more advanced VPN instead of relying on the bundle.

In short: it’s possible Kaspersky will restore some features if enough users push for it, but there’s no confirmation – so I’d give them feedback, but also plan as if these options might not come back.

 

[harlan4096]

It seems Kaspersky VPN has left Pago to join PureVPN, let's see if this will be a good movement in the future, for now, many advanced features were cut... I hope They will be back with time, once the migration to the new network is stabilized.

 

[cofer123]

Losing the router feature has unfortunately rendered it useless to me.

At least mullvad allows me to configure up to 5 devices in router mode so I've moved all over to them.

 

[harlan4096]