Hmm... Interesting post
@Arequire. But why they make it so complicated? A simple solution to get everyone happy is to add the quarantine feature to the product, but just add an option in the dasboard like 'use quarantine or delete immediately'. That way users that want the quarantine have the possibility to use it and restore files, others that doesn't want it use Sophos Home as it is currently without it. Even to keep following your strategy
@Alex at Sophos, just disable it by default (as it is now) and people that want to use it, must activate it in the dashboard. The Sophos team strives to get as low fp's as possible, but you can't avoid them completely, so in my opinion a restore function is necessary. If they can add it, why not, just make it an option.