- Oct 14, 2016
- 194
Installing Kaspersky on top of a previous version is not recommended ...
KIS 18.0.0.405(b) problems
- Thread starter cookinpro
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- Apr 16, 2017
- 2,094
Could be... kaspersky tech support gave me a link to download _2018 and said to follow the instructions. I can't recall if I manually uninstalled _2017 or if the installer for _2018 took care of that? checking... tech said:
>>Perform the following steps to upgrade to the latest release of Kaspersky Internet
Security:
a) Exit Kaspersky: right-click on the Kaspersky K icon in the lower right corner of
your screen (the system tray). Select 'Exit' from the list that appears.
b) Download and install Kaspersky as described ...<<
I [snipped] the link in case its a "protected" download
webpage says just run the _2018 installer and follow the onscreen directions. IIRC I exited kis_2017 and ran the _2018 installer. Worked fine (other than vpn mishap, easily fixed)
- Feb 24, 2017
- 1,661
i'm pretty sure we're in 2017 and an installer can safely uninstall the previous version of the product....
- May 3, 2015
- 1,535
This hasn't been true at least since 2015. With version 2018 you don't even need to close the running Kaspersky product as the installer will detect and close it for you when needed.
- Jan 29, 2017
- 1,201
- Jul 3, 2015
- 8,153
That second link is recommending to use the removal tool only if you had a different product installed. If it is just a later version of the same product, such as KIS 2018 being installed over KIS 2017, it is not recommended to use the removal tool, instead you follow the first set of instructions, which are stated in "1"
- Jan 29, 2017
- 1,201
No... for same product. The instruction says "To reinstall a Kaspersky Lab product or install a later version". Different products are not mentioned.
In brief...
- Download the new version
- Remove the existing version using the removal tool
- Install the latest version of the application
- Jul 3, 2015
- 8,153
The two sets of instructions given are indeed very confusing and contradictory. However, it is not recommended to run the remover tool unless you really need it. It is a harsh tool and might mess things up on your system. Use it as a last resort.
- Apr 28, 2015
- 8,664
It is true that since the lasts versions of Kaspersky home products, You can install, for instance: K2016 over K2017, or K2017 over K2018, and in general own settings will be kept, but it is also true that We may get issues... so to avoid them better to run a clean install of new versions...
KRemoval Tool only should be used when problems using standard uninstaller or when leftovers/remnants in system from previous versions which cause issues in a new clean installation...
KRemoval Tool only should be used when problems using standard uninstaller or when leftovers/remnants in system from previous versions which cause issues in a new clean installation...
- Oct 14, 2016
- 194
Also, proceeding with e.g. 100 clean vs 100 on top installations , percentagewise the clean installs will cause less issues. In some cases a simple uninstall > reboot > re-install is fixing a malfunction.
Last edited:
- Apr 28, 2015
- 8,664
That is not normal... current usage KTS2018c in W10 Pro x64 -> 152MB (after a recover from hibernation)...
Which other security tools installed in system?
Which other security tools installed in system?
- May 3, 2015
- 1,535
Do you mean Kaspersky is not initializing on system boot? I would try to uninstall, reboot, reinstall and reboot once more. This should solve the problem.
- Apr 28, 2015
- 8,664
@ras74: please generate GSI report: How to help us help you with a log of your system and post Your issue in this KL section forum: Kaspersky Internet Security & Anti-Virus for Windows
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