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Software
Software Troubleshooting
Laptop Crashes and bluescreen
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<blockquote data-quote="Cowpipe" data-source="post: 246026" data-attributes="member: 23820"><p>Hi [USER=26519]@Patty[/USER], I'm sorry for my slow response to your issue. Your BSOD reports indicate that this is a low level problem possibly with your hardware. Can you tell me about some of the events leading up to when you get these crashes?</p><p></p><p>For example, how long does it take after your computer starts for the BSOD to appear? If the computer loads, is there any specific trigger for the BSOD appearing, such as when you log in, or when you open a certain program etc?</p><p></p><p>I'd like to see the actual DMP files if possible, which can be found at: "C:\Windows\Minidump\081514-32432-01.dmp" and "C:\Windows\Minidump\080714-27549-01.dmp". These files contain technical details which could help me get to the bottom of this for you, and rule out any potential hardware problems <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite110" alt=";)" title="Wink ;)" loading="lazy" data-shortname=";)" /></p><p></p><p>If possible, I'd appreciate it if you could upload the most recent files in the folder C:\Windows\Minidump and post the link for me to take a look <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite109" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p></blockquote><p></p>
[QUOTE="Cowpipe, post: 246026, member: 23820"] Hi [USER=26519]@Patty[/USER], I'm sorry for my slow response to your issue. Your BSOD reports indicate that this is a low level problem possibly with your hardware. Can you tell me about some of the events leading up to when you get these crashes? For example, how long does it take after your computer starts for the BSOD to appear? If the computer loads, is there any specific trigger for the BSOD appearing, such as when you log in, or when you open a certain program etc? I'd like to see the actual DMP files if possible, which can be found at: "C:\Windows\Minidump\081514-32432-01.dmp" and "C:\Windows\Minidump\080714-27549-01.dmp". These files contain technical details which could help me get to the bottom of this for you, and rule out any potential hardware problems ;) If possible, I'd appreciate it if you could upload the most recent files in the folder C:\Windows\Minidump and post the link for me to take a look :) [/QUOTE]
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