Laptop infected with sysnetwk.exe and syshostctl.exe

[Shanu S]

Hello,

My Laptop got infected with Trojan and adware, when I tried to install some zip file in my laptop.

C:\ProgramData\Microsoft\Network\Dsq\network\Sysnetwk.exe

C:\ProgramData\Microsoft\Network\Dsq\browswe\syshostctl.exe

The above two virus is coming back again and again even though deleting it repeatedly from the place where it is located.

Please help me removing the Trojans .

Thanks,
Shanmuga S

 

[TwinHeadedEagle]

[MANDATORY] Preparation Guide Before Requesting Malware Removal Help

 

[Shanu S]

Hi ,

I have attached FRST.txt and addition.txt as instructed.

note : I deleted the Dsq folder

C:\ProgramData\Microsoft\Network\Dsq\network\Sysnetwk.exe

C:\ProgramData\Microsoft\Network\Dsq\browswe\syshostctl.exe

as there was too many pop ups, so when the scanning was done it was not there.

Please let me know is it fine or I need to run the scan tool again.?

Thanks,
Shanu

 

[TwinHeadedEagle]

Download

Malwarebytes Anti-Rootkit to your desktop.

• Double-click the icon to start the tool.
• It will ask you where to extract it, then it will start.
  • If it didn't start, locate mbar folder on your Desktop and double click on mbar.cmd
    
    
• Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
• Click in the introduction screen "next" to continue.
• Click in the following screen "Update" to obtain the latest malware definitions.
• Once the update is complete select "Next" and click "Scan".
• When the scan is finished and no malware has been found select "Exit".
• If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
• Open the MBAR folder and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"

 

[Shanu S]

Hi ,

I have downloaded Malwarebytes and ran the scan.
It found 180 malwares. Did the clean up and rebooted the system.
Please find the attached "mbar-log-2017-10-27 (14-12-55).txt" and "system-log.txt"

Thanks,
Shan S

 

[TwinHeadedEagle]

Great

Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam.
• Click the Settings tab, in the left panel choose Protection and tick Scan for rootkits.
• Click the Scan tab, choose Threat Scan is checked and click Start Scan.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the Reports tab.
• Double-click the Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan.
• When finished, please click Clean.
• Your PC should reboot now.
• After reboot, logfile will be opened. Copy its content into your next reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

 

[Shanu S]

Hi,

I have scanned with malware bytes, it has 80 malwares, did cleanup and rebooted the system. Attached the logs.
Also did scan with Adwcleaner, found some malwares , did cleanup and rebooted. Attached the logs.

Thanks,
Shan S

 

[TwinHeadedEagle]

How is your computer behaving now?

 

[Shanu S]

Its seems to be working fine now. "Dsq" folder also got deleted permanently and it didn't reappear again as it behaved previously.
Am very much happy about it.
Glad that you replied and solved my malware problem
Thanks a lot for your timely help.
Is there any other steps I need to perform ?

 

[TwinHeadedEagle]

We can remove remnants only:

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition.txt option is checked.
  
  
  
  
  
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please attach report into your next reply.

 

[Shanu S]

Hi ,

Did the scan and uploaded the files.

Thanks,
Shan

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.