Lizard Links

Windows Malware Removal Help & Support
10 Replies 5,243 Views
Hello, my name is THE and I will be working with you :)

Before we start:
  • Note that the removal process is not immediate. Depending on the severity of your infection, it could take a long time.
  • Malware removal can be dangerous. I cannot guarantee the safety of your system as malware can be unpredictable. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. Therefore, I would advise you to backup all your important files before we start.
  • Please be patient and stay with me until I give you the green lights and inform you that your PC is clean.
  • Like everyone, I have a private life, so be patient with me. Sometimes I will respond immediately, sometimes it will take a coupe hours.
  • Some tools may be flagged by your antivirus as harmful. Rest assure that ALL the tools we use are safe, the detections are false positives.
  • The absence of symptoms does not mean your PC is fully disinfected.
  • If you are unclear about the instructions, please stop and ask. Following the steps in the order that I post them in is vital.
  • Lastly, if you have requested help on other sites, that will delay and hinder the removal process. Please only stick to one site.

Because of this, I advise you to backup any personal files and folders before you start.



Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
 
Thanks for the quick response. The two files are attached.

TwinHeadedEagle said:
Hello, my name is THE and I will be working with you :)

Before we start:
  • Note that the removal process is not immediate. Depending on the severity of your infection, it could take a long time.
  • Malware removal can be dangerous. I cannot guarantee the safety of your system as malware can be unpredictable. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. Therefore, I would advise you to backup all your important files before we start.
  • Please be patient and stay with me until I give you the green lights and inform you that your PC is clean.
  • Like everyone, I have a private life, so be patient with me. Sometimes I will respond immediately, sometimes it will take a coupe hours.
  • Some tools may be flagged by your antivirus as harmful. Rest assure that ALL the tools we use are safe, the detections are false positives.
  • The absence of symptoms does not mean your PC is fully disinfected.
  • If you are unclear about the instructions, please stop and ask. Following the steps in the order that I post them in is vital.
  • Lastly, if you have requested help on other sites, that will delay and hinder the removal process. Please only stick to one site.

Because of this, I advise you to backup any personal files and folders before you start.



Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
Click to expand...
 

Attachments

Download this file fixlist.txt on the same location as FRST.

[attachment=5991]

Open FRST and click fix.
Attach the report here, it will be named fixlog.txt
 

Attachments

Ok, we're done here :)


Things I want you to do to harden your security. From Control Panel uninstall following:
- Java(TM) 6 Update 21
- Java(TM) 6 Update 22
- Java(TM) 6 Update 37
- Adobe Reader X (10.1.8)

Go to this site, and install latest Java.
Go to this site, and install latest Adobe Reader.


Next...


Please download DelFix by "Xplode" to your Desktop.

Run the tool and check the following boxes below;
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore

Now click on "Run" button. Wait for the programme completes his work.
All the tools we used should be gone.
Tool will create and open an log report (DelFix.txt)
Note: The report will also be stored on C:\DelFix.txt

> I don't need DelFix log report.



Stay safe :)
 

Recently browsing

Members who viewed this thread in the last 5 minutes

You may also like...

Back
Top