Losing Storage Space on New Laptop

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Gib

New Member
Thread author
May 23, 2014
61
Hello, I need help, I'm losing storage space rapidly on both storages. My hard drive was at 185 free space and now it's at 175. I tried to download and run FRST, but I can't get it to work.


1644472060174.png
Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 2/9/22
Scan Time: 11:04 PM
Log File: f573efaa-8a2e-11ec-ad76-b05cdae5c746.json

-Software Information-
Version: 4.5.2.157
Components Version: 1.0.1562
Update Package Version: 1.0.50927
License: Free

-System Information-
OS: Windows 10 (Build 19042.1466)
CPU: x64
File System: NTFS
User: LAPTOP-3OT9TL6O\fcp

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 282068
Threats Detected: 0
Threats Quarantined: 0
Time Elapsed: 1 min, 36 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)
Please let me keep my browsing history on all of my browsers.
 

nasdaq

Moderator
Verified
Staff member
Nov 5, 2019
745
Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Ensure that you are in an Administrator Account
Double-click to run it. When the tool opens click Yes to disclaimer.
Check the boxes as seen here:
L7kNU5y.jpg

Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

Please attach the logs for my review.
How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
[img=[URL]http://deeprybka.trojaner-board.de/eset/eng/attachlogs.png[/URL]]

Let me know what problems persists.

Wait for further instructions

p.s.
This program is updated often.
If it's identified as suspicious by your Anti-Virus program trust it if Downloaded from the link I provided.
OR, you should restore the program from the Quarantine folder.
====
 

Gib

New Member
Thread author
May 23, 2014
61
This is what happens when I try to download FRST


Then when I try to open FRST, it opens in Firefox. Do you think it's possible that I can download 7zip download manager?SavedOnWin10.png

when I click on the icon nothing really happens.
 

nasdaq

Moderator
Verified
Staff member
Nov 5, 2019
745
Hi,

There is no need to unzip the downloaded program

Windows Defender or your 3rd party security program may quarantine the download.
My note in my reply.

p.s.
This program is updated often.
If it's identified as suspicious by your Anti-Virus program trust it if Downloaded from the link I provided.
OR, you should restore the program from the Quarantine folder.
 

Gib

New Member
Thread author
May 23, 2014
61
I thank you for having patience with me.

It's not Windows Defender and when I checked Avast Anti-Virus it has 0 quarantined items. I also changed open-with to IE and it is showing that my browser crashed.
 

Attachments

  • LostStorage.png
    LostStorage.png
    253.4 KB · Views: 32

nasdaq

Moderator
Verified
Staff member
Nov 5, 2019
745
Sorry for for this delay.

I need you to execute the Farbar program and post the FRST.TXT and Addition.txt logs for my review.

You can if you want attach the files to your next reply as suggested in my frst post.
 
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Gib

New Member
Thread author
May 23, 2014
61
No problem,

The download worked, but only worked with one browser, that's Google Chrome.



I would like to keep my browsing history on Microsoft Edge, Google Chrome and Firefox.
 

Attachments

  • FRST.txt
    33.6 KB · Views: 26
  • Addition.txt
    25.3 KB · Views: 26
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nasdaq

Moderator
Verified
Staff member
Nov 5, 2019
745
Hi,

Nothing suspicous was found in your logs.

However traces of Mcafee arefound and should be deleted.

These are remnant of McAfee being uninstalled incorrectly may be the reason.

Mcafee.
I suggest your download and run their uninstaller tool from this site.

Restart the computer when the removal is completed.
------

The operating system is managing the space on the computer at the moment I do not see any problems.
Is the computer running well?
 
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Gib

New Member
Thread author
May 23, 2014
61
On the page it says that I need to activate, before I can uninstall and I went to a similar page and it wants me to sign up (email address, etc.) before I can activate. Do you think I should go through the steps?
 

Gib

New Member
Thread author
May 23, 2014
61
This situation has been hard for me to understand (losing storage), but time will tell if removing Mcafee was just what I needed. Here are the logs.
 

Attachments

  • FRST.txt
    35.5 KB · Views: 23
  • Addition.txt
    25.2 KB · Views: 23

nasdaq

Moderator
Verified
Staff member
Nov 5, 2019
745
Hi,


Avst is shown as disabled in the Additional.txt log.
Please enable it ir not already on.

You are lookiing good.
If you have any remaining issues with the computer it's not caused by your RAM or Hard drive space.

Let me know what issues you are having with this computer.

==================== Memory info ===========================

From your first Additional log.
BIOS: AMI F.03 03/20/2020
Motherboard: HP 868E
Processor: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz
Percentage of memory in use: 67%
Total physical RAM: 7880.73 MB
Available physical RAM: 2526.86 MB
Total Virtual: 18120.73 MB
Available Virtual: 11271.86 MB

Yesterday's log.

BIOS: AMI F.03 03/20/2020
Motherboard: HP 868E
Processor: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz
Percentage of memory in use: 45%
Total physical RAM: 7880.73 MB
Available physical RAM: 4267.95 MB
Total Virtual: 18120.73 MB
Available Virtual: 14674.84 MB

==================== Drives ================================

First log
Drive c: (Windows) (Fixed) (Total:237.5 GB) (Free:172.88 GB) NTFS

Yesterday's log
Drive c: (Windows) (Fixed) (Total:237.5 GB) (Free:172.88 GB) NTFS
 
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Gib

New Member
Thread author
May 23, 2014
61
That looks much better, I'm still in a predicament as far as storage goes, I'm at 171 free space. It's forcing me to use my CCleaner a lot. I think that somewhere on my pc, bad files or junk is piling up.
 

Attachments

  • Addition.txt
    24.9 KB · Views: 21
  • Storage.png
    Storage.png
    572.1 KB · Views: 25

Gib

New Member
Thread author
May 23, 2014
61
That looks much better, I'm still in a predicament as far as storage goes, I'm at 171 free space. It's forcing me to use my CCleaner a lot. I think that somewhere on my pc, bad files or junk is piling up.
 

nasdaq

Moderator
Verified
Staff member
Nov 5, 2019
745
Hi,

I do not why you are obsess with free space.

Many if not all running program do create temporary files. Unfortunately these program do not clean after they are closed.

If you insall new programs or get Windows update chich also creats a Restore point all will take space on your computer.

If you need more informtion on this you should check in this Forum. Users will be able to help with your questions.
Internal Hardware Forum
 
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Gib

New Member
Thread author
May 23, 2014
61
Ok, thanks, I just thought because I was losing space so fast that it was feasible to be concerned, but just randomly I went from 161 GB to 174 GB and now I'm at 184 GB free space.
 
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