What can I do to regain access to the internet?

  • Something to download?

    Votes: 1 100.0%
  • Please help

    Votes: 0 0.0%
  • Total voters
    1
Operating System
Windows 7
Infection date and initial symptoms
11/19 I removed all malware and lost access
Current issues and symptoms
Can't access the internet through any browsers even though I'm connected

TwinHeadedEagle

Removal Expert
Verified
Staff member
Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:
  • At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
  • Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
  • Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
  • Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  • All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
  • If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
  • I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
  • Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  • Please attach all report using
    button below. Doing this, you make it easier for me to analyze and fix your problem.

  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.




Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.
  • Right-click on
    icon and select
    Run as Administrator to start the tool.
  • Wait until the database is updated.
  • Accept the Terms of use and click Scan.
  • When finished, please click Clean.
  • Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.

Please include the contents of that file in your reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner




Scan with Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.


  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
 

Brent

New Member
thanks...working on downloading now will let you know the results soon
So I tried fixing it but it still does not work. Here is the contents of the first log from adwcleaner. I accidentally unchecked the youtubeaccelerator, but i scanned it again and deleted it. Tried finding that log after saving but couldn't seem to find it on my computer. Here are the contents of the first scan. Also when I tried downloading the farbar recovery scan tool, Symantec found a harmful infection so I was unable to download it.

# AdwCleaner v4.102 - Report created 27/11/2014 at 12:37:21
# Updated 23/11/2014 by Xplode
# Database : 2014-11-23.7 [Local]
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Brent Vincent - BRENTVINCENT-PC
# Running from : C:\Users\Brent Vincent\Desktop\adwcleaner_4.102.exe
# Option : Clean

***** [ Services ] *****

[x] Not Deleted : YouTubeAcceleratorService

***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\374311380
Folder Deleted : C:\ProgramData\e7d7df4cd6af32f4
Folder Deleted : C:\Program Files (x86)\Conduit
Folder Deleted : C:\Program Files (x86)\supporter
Folder Deleted : C:\Program Files (x86)\YouTube Accelerator
Folder Deleted : C:\Users\Administrator\AppData\Local\Chromatic Browser
Folder Deleted : C:\Users\Administrator\AppData\Local\torch
Folder Deleted : C:\Users\Brent Vincent\AppData\Local\Chromatic Browser
Folder Deleted : C:\Users\Brent Vincent\AppData\Local\Conduit
Folder Deleted : C:\Users\Brent Vincent\AppData\Local\torch
Folder Deleted : C:\Users\Brent Vincent\AppData\Local\CrashRpt
Folder Deleted : C:\Users\Brent Vincent\AppData\LocalLow\Conduit
Folder Deleted : C:\Users\Brent Vincent\AppData\LocalLow\Goobzo
Folder Deleted : C:\Users\Brent Vincent\AppData\Roaming\Systweak
Folder Deleted : C:\Users\Brent Vincent\Desktop\Documents\Optimizer Pro
Folder Deleted : C:\Users\Guest\AppData\Local\Chromatic Browser
Folder Deleted : C:\Users\Guest\AppData\Local\torch
Folder Deleted : C:\Users\HomeGroupUser$\AppData\Local\Chromatic Browser
Folder Deleted : C:\Users\HomeGroupUser$\AppData\Local\torch

***** [ Scheduled Tasks ] *****

Task Deleted : ASP
Task Deleted : LaunchSignup
Task Deleted : Smp
Task Deleted : YTAUpdate_logon

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\lifbcibllhkdhoafpjfnlhfpfgnpldfl
Value Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [GoobzoYouTubeAccelerator]
Key Deleted : HKLM\SOFTWARE\Classes\AppID\CptUrlPassthru.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\dca-bho.DLL
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\mypc backup
Key Deleted : HKCU\Software\AppDataLow\{5F189DF5-2D05-472B-9091-84D9848AE48B}
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3220468
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{A57F7191-1E7F-4852-BAAF-F80A43E2687A}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{DD7C44CC-0F60-4FD9-A38F-5CF30D698AC2}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{058F0E48-61CA-4964-9FBA-1978A1BB060D}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{18F33C35-8EF2-40D7-8BA4-932B0121B472}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{459DD0F7-0D55-D3DC-67BC-E6BE37E9D762}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{EAF749DC-CD87-4B04-B22A-D4AC3FBCB2BC}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{E2343056-CC08-46AC-B898-BFC7ACF4E755}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{EAF749DC-CD87-4B04-B22A-D4AC3FBCB2BC}
Key Deleted : HKCU\Software\Compete
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\Cr_Installer
Key Deleted : HKCU\Software\Goobzo
Key Deleted : HKCU\Software\Optimizer Pro
Key Deleted : HKCU\Software\RegisteredApplicationsEx
Key Deleted : HKCU\Software\Softonic
Key Deleted : HKCU\Software\systweak
Key Deleted : HKCU\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}
Key Deleted : HKCU\Software\AppDataLow\Software\Compete
Key Deleted : HKCU\Software\AppDataLow\Software\Conduit
Key Deleted : HKCU\Software\AppDataLow\Software\SmartBar
Key Deleted : HKLM\SOFTWARE\{1146AC44-2F03-4431-B4FD-889BC837521F}
Key Deleted : HKLM\SOFTWARE\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}
Key Deleted : HKLM\SOFTWARE\{5F189DF5-2D05-472B-9091-84D9848AE48B}
Key Deleted : HKLM\SOFTWARE\{6791A2F3-FC80-475C-A002-C014AF797E9C}
Key Deleted : HKLM\SOFTWARE\{77D46E27-0E41-4478-87A6-AABE6FBCF252}
Key Deleted : HKLM\SOFTWARE\CompeteInc
Key Deleted : HKLM\SOFTWARE\Conduit
Key Deleted : HKLM\SOFTWARE\Goobzo
Key Deleted : HKLM\SOFTWARE\NpApp
Key Deleted : HKLM\SOFTWARE\systweak
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{1C52B8B6-FFA2-12F6-0A5A-E8301F96A568}
Data Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows [AppInit_DLLs] - c:\progra~2\searchprotect\searchprotect\bin\vc32loader.dll
Data Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows [AppInit_DLLs] - C:\PROGRA~2\SearchProtect\SearchProtect\bin\VC64Loader.dll
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\2A498D792D0AD2F4DADF03B3C066122B
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\C697F962E048A434B8AE269E702964C8

***** [ Browsers ] *****

-\\ Internet Explorer v9.0.8112.16592


-\\ Google Chrome v38.0.2125.111


-\\ Comodo Dragon v


*************************

AdwCleaner[R0].txt - [6107 octets] - [27/11/2014 12:34:47]
AdwCleaner[S0].txt - [5500 octets] - [27/11/2014 12:37:21]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [5560 octets] ##########
 

Brent

New Member
Please let me know if there is any other options...thanks again for your help
here is the content of the last scan log

# AdwCleaner v4.102 - Report created 27/11/2014 at 12:45:25
# Updated 23/11/2014 by Xplode
# Database : 2014-11-23.7 [Local]
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Brent Vincent - BRENTVINCENT-PC
# Running from : C:\Users\Brent Vincent\Desktop\adwcleaner_4.102.exe
# Option : Clean

***** [ Services ] *****

[#] Service Deleted : YouTubeAcceleratorService

***** [ Files / Folders ] *****


***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****
 

Brent

New Member
ok i will have to use someone elses computer to download it and save it on a zip drive, i cannot access the file because of the symantec on this computer unless you know how, is there another place to download the FRST from? I will let you know the results.
 

Brent

New Member
Do you think I need to recover my entire hard drive to fix this issue? Thanks for your help again.
 

TwinHeadedEagle

Removal Expert
Verified
Staff member
Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

Brent

New Member
Thanks I re installed chrome tried fixing as you said, but still unfortunately when I click on chrome it says proxy server connection failed and wont connect. When I click on internet properties and LAN settings It won't allow me to uncheck automatically detect settings and it won't allow me to uncheck use a proxy server for your LAN. They are both checked. When I click on explorer it says cannot display webpage and when i click on diagnose connection problems it says remote device or resource won't accept the connection. Here is the Fixlog



closeprocesses:
emptytemp:
Task: {118E60AE-0372-4B4F-9EF0-FA6EED0C5B0E} - System32\Tasks\PCCleanerPro_Start => C:\Program Files (x86)\PC Cleaner Pro\PCCleanerPro.exe
Task: {1F981713-C78C-49D6-9135-93A3A370A204} - System32\Tasks\DonutQuotes => C:\Program Files (x86)\donutleads\ScheduledTask.exe
Task: {322A87F3-0CCC-46A6-8911-3B2A922C9B00} - System32\Tasks\YTAUpdate => C:\PROGRA~2\YOUTUB~1\Updater.exe <==== ATTENTION
Task: {ABC1DFAB-975D-4B37-B8FA-716D995DA9B7} - \Updater4493.exe No Task File <==== ATTENTION
C:\Program Files (x86)\PC Cleaner Pro
C:\Program Files (x86)\donutleads
C:\PROGRA~2\YOUTUB~1
AlternateDataStreams: C:\ProgramData\Temp:56E2E879
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => No File
GroupPolicy: Group Policy on Chrome detected <======= ATTENTION
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
HKU\S-1-5-21-3218635610-3799967107-1353431290-1000\Software\Microsoft\Internet Explorer\Main,Start Page = http://acer.msn.com/
StartMenuInternet: IEXPLORE.EXE - C:\Program Files (x86)\Internet Explorer\iexplore.exe
SearchScopes: HKU\S-1-5-21-3218635610-3799967107-1353431290-1000 -> DefaultScope {6A1806CD-94D4-4689-BA73-E35EA1EA9990} URL =https://www.google.c...q={searchTerms}
SearchScopes: HKU\S-1-5-21-3218635610-3799967107-1353431290-1000 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKU\S-1-5-21-3218635610-3799967107-1353431290-1000 -> {6A1806CD-94D4-4689-BA73-E35EA1EA9990} URL =https://www.google.c...q={searchTerms}
SearchScopes: HKU\S-1-5-21-3218635610-3799967107-1353431290-1000 -> {7D37A0C0-7C64-48F4-B0D8-DBBAD483E5B6} URL =http://search.yahoo....p={searchTerms}
S2 gupdate; "C:\Program Files (x86)\Google\Update\GoogleUpdate.exe" /svc [X]
S3 gupdatem; "C:\Program Files (x86)\Google\Update\GoogleUpdate.exe" /medsvc [X]
R3 MBAMSwissArmy; \??\C:\Windows\system32\drivers\MBAMSwissArmy.sys [X]
2014-11-18 14:15 - 2014-11-21 05:59 - 00000258 __RSH () C:\ProgramData\ntuser.pol
2014-11-18 14:15 - 2014-11-18 14:15 - 00000000 ____D () C:\Users\HomeGroupUser$\AppData\Local\Google
2014-11-18 14:15 - 2014-11-18 14:15 - 00000000 ____D () C:\Users\HomeGroupUser$\AppData\Local\Comodo
2014-11-18 14:15 - 2014-11-18 14:15 - 00000000 ____D () C:\Users\HomeGroupUser$
2014-11-18 14:15 - 2014-11-18 14:15 - 00000000 ____D () C:\Users\Guest\AppData\Local\Google
2014-11-18 14:15 - 2014-11-18 14:15 - 00000000 ____D () C:\Users\Guest\AppData\Local\Comodo
2014-11-18 14:15 - 2014-11-18 14:15 - 00000000 ____D () C:\Users\Guest
2014-11-18 14:15 - 2014-11-18 14:15 - 00000000 ____D () C:\Users\Brent Vincent\AppData\Local\Comodo
2014-11-18 14:15 - 2014-11-18 14:15 - 00000000 ____D () C:\Users\Administrator\AppData\Local\Google
2014-11-18 14:15 - 2014-11-18 14:15 - 00000000 ____D () C:\Users\Administrator\AppData\Local\Comodo
2014-11-18 14:15 - 2014-11-18 14:15 - 00000000 ____D () C:\Users\Administrator
cmd: netsh winsock reset
cmd: ipconfig /flushdns


You are actually helping me in two posts, if you'd like we can just reply on this one. We can discontinue the malwarebytes one if necessary. Sorry for any confusion
 

Attachments

Brent

New Member
Looks like the main issue is I cannot uncheck the proxy server box to fix it so it automatically detects settings. Won't let me uncheck either box. I guess some kind of malware is still doing this.
 

Brent

New Member
I think i fixed it....I found some info when I googled the problem and this seems to have solved the problem





http://answers.microsoft.com/en-us/ie/forum/ie11-iewindows8_1/lan-connection-settings-keep-changing-back-to/76a0f5d2-167f-41fa-bf40-1461b8c01642?page=2



Which is:



You can also manually set it through registry editing if your an advanced user
Windows Registry Editor Version 5.00
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings]
"MigrateProxy"=dword:00000001
"ProxyEnable"=dword:00000001
"ProxyHttp1.1"=dword:00000000
"ProxyServer"="http://server:port"

1 for enable and 0 for disable.



... I went into the Regedit Internet Settings and found that the "ProxyEnable" DWORD had been changed to "0" (disabled).



First I set it to 1, which activated it. I still found though that the Proxy Server in Internet Explorer was greyed out. So I then used the Proxy Server Reset Auto-Fix found here:



https://support.microsoft.com/kb/2289942?wa=wsignin1.0



... And between the two of them, my Proxy Server seems to be functioning properly. Meaning it is no longer greyed out, and I can put in whatever proxy address I want and it sticks.


Also do you have any advice on good anti-malware software to use, and antivirus?
 

TwinHeadedEagle

Removal Expert
Verified
Staff member
Nice :)

It depends if you would like commercial protection or free protection. MalwareBytes PRO is very good in combination with ESET - this is commercial protection. If we discuss free protection, then Avast, Comodo, Panda etc would be good.



Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself :)


Recommended reading:
MUST READ - security tips:

MUST READ - general maintenance:


The Importance of Software Updating:

In order to stay protected it is
very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.




Recommended additional software:
TFC - to clean unneeded temporary files.
Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
McShield - to prevent infections spread by removable media.
Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
FiheHippo.com Update Checker - to keep your programs up-to-date.
Adblock - to surf the web without annoying ads!



Post-cleanup procedures:


Download DelFix by Xplode and save it to your desktop.
  • Run the tool by right click on the
    icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run and wait until the tool completes his work.
  • All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)
The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.



My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!​




Stay safe,
TwinHeadedEagle :)