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<blockquote data-quote="TwinHeadedEagle" data-source="post: 329560" data-attributes="member: 6533"><p>Hello,</p><p></p><p></p><p></p><p>They call me <span style="color: #0000ff"><strong>TwinHeadedEagle</strong></span> around here, and I'll be working with you.</p><p></p><p></p><p></p><p><span style="font-size: 18px">Before we start please read and note the following:</span></p><ul> <li data-xf-list-type="ul"><strong>At the top of your post, please click on the "<span style="color: #0080ff">Watch thread</span>" button and make sure to check </strong><span style="color: #0080ff"><strong>Watch this thread...and receive email notifications</strong></span><span style="color: #000000">. <strong>This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.</strong></span></li> <li data-xf-list-type="ul">Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform <strong><span style="color: #ff0000">System Restore</span> </strong>or any other restore.</li> <li data-xf-list-type="ul"><u><strong>Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.</strong></u></li> <li data-xf-list-type="ul"><strong><span style="color: #ff0000">Please </span><u><span style="color: #ff0000">do not</span> </u></strong><span style="color: #ff0000">run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.</span><br /> </li> <li data-xf-list-type="ul"><span style="color: #000000"><strong>All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.</strong></span></li> <li data-xf-list-type="ul"><span style="color: #ff0000">If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.</span></li> <li data-xf-list-type="ul"><span style="color: #000000">I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.</span></li> <li data-xf-list-type="ul"><strong><span style="color: #ff0000">Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.</span></strong><br /> </li> <li data-xf-list-type="ul"><span style="color: #000000"><strong>Please attach all report using <img src="http://i57.tinypic.com/fjqb1h.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /> button below. Doing this, you make it easier for me to analyze and fix your problem.</strong></span><br /> </li> <li data-xf-list-type="ul"><span style="color: #000000"><strong>Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.</strong></span></li> <li data-xf-list-type="ul">If I don't hear from you within <span style="color: #ff0000"><strong>3 days</strong></span> from this initial or any subsequent post, then this thread will be closed.</li> </ul><p></p><p></p><p></p><p></p><p>Download <img src="http://www.imgdumper.nl/uploads6/51a5f31352f71/51a5f31352b88-icon_MBAR.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /><strong><a href="https://www.malwarebytes.org/antirootkit/" target="_blank"><span style="color: #0000FF">Malwarebytes Anti-Rootkit</span></a></strong> to your desktop.</p><ul> <li data-xf-list-type="ul">Double-click the icon to start the tool.</li> <li data-xf-list-type="ul">It will ask you where to extract it, then it will start.</li> <li data-xf-list-type="ul"><strong><span style="color: #FF0000">Warning!</span></strong> <em>Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.</em></li> <li data-xf-list-type="ul">Click in the introduction screen "<strong>next</strong>" to continue.</li> <li data-xf-list-type="ul">Click in the following screen "<strong>Update</strong>" to obtain the latest malware definitions.</li> <li data-xf-list-type="ul">Once the update is complete select "<strong>Next</strong>" and click "<strong>Scan</strong>".</li> <li data-xf-list-type="ul">When the scan is finished and no malware has been found select "<strong>Exit</strong>".</li> <li data-xf-list-type="ul">If malware was detected, make sure to check all the items and click "<strong>Cleanup</strong>". Reboot your computer.</li> <li data-xf-list-type="ul">Open the MBAR folder and paste the content of the following files in your next reply:<ul> <li data-xf-list-type="ul"><strong>"mbar-log-<em>{date} (xx-xx-xx)</em>.txt"</strong></li> <li data-xf-list-type="ul"><strong>"system-log.txt"</strong></li> </ul></li> </ul><p></p><p></p><p></p><p></p><p><img src="https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /><span style="color: #0000FF"><strong> <u>Scan with Farbar Recovery Scan Tool</u></strong></span></p><p></p><p>Please re-run <strong>Farbar Recovery Scan Tool</strong> to give me a fresh look at your system.</p><ul> <li data-xf-list-type="ul">Right-click on <img src="https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /> icon and select <img src="https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /><strong> Run as Administrator</strong> to start the tool.<br /> (XP users click run after receipt of Windows Security Warning - Open File).</li> <li data-xf-list-type="ul">Make sure that <strong>Addition</strong> option is checked.</li> <li data-xf-list-type="ul">Press <strong>Scan</strong> button and wait.</li> <li data-xf-list-type="ul">The tool will produce two logfiles on your desktop: <strong>FRST.txt</strong> and <strong>Addition.txt</strong>.</li> </ul><p>Please include their content into your next reply.</p></blockquote><p></p>
[QUOTE="TwinHeadedEagle, post: 329560, member: 6533"] Hello, They call me [COLOR=#0000ff][B]TwinHeadedEagle[/B][/COLOR] around here, and I'll be working with you. [SIZE=5]Before we start please read and note the following:[/SIZE] [LIST] [*][B]At the top of your post, please click on the "[COLOR=#0080ff]Watch thread[/COLOR]" button and make sure to check [/B][COLOR=#0080ff][B]Watch this thread...and receive email notifications[/B][/COLOR][COLOR=#000000]. [B]This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.[/B][/COLOR] [*]Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform [B][COLOR=#ff0000]System Restore[/COLOR] [/B]or any other restore. [*][U][B]Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.[/B][/U] [*][B][COLOR=#ff0000]Please [/COLOR][U][COLOR=#ff0000]do not[/COLOR] [/U][/B][COLOR=#ff0000]run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.[/COLOR] [*][COLOR=#000000][B]All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.[/B][/COLOR] [*][COLOR=#ff0000]If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.[/COLOR] [*][COLOR=#000000]I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.[/COLOR] [*][B][COLOR=#ff0000]Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.[/COLOR][/B] [*][COLOR=#000000][B]Please attach all report using [IMG]http://i57.tinypic.com/fjqb1h.png[/IMG] button below. Doing this, you make it easier for me to analyze and fix your problem.[/B][/COLOR] [*][COLOR=#000000][B]Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.[/B][/COLOR] [*]If I don't hear from you within [COLOR=#ff0000][B]3 days[/B][/COLOR] from this initial or any subsequent post, then this thread will be closed. [/LIST] Download [IMG]http://www.imgdumper.nl/uploads6/51a5f31352f71/51a5f31352b88-icon_MBAR.png[/IMG][B][URL='https://www.malwarebytes.org/antirootkit/'][COLOR=#0000FF]Malwarebytes Anti-Rootkit[/COLOR][/URL][/B] to your desktop. [LIST] [*]Double-click the icon to start the tool. [*]It will ask you where to extract it, then it will start. [*][B][COLOR=#FF0000]Warning![/COLOR][/B] [I]Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.[/I] [*]Click in the introduction screen "[B]next[/B]" to continue. [*]Click in the following screen "[B]Update[/B]" to obtain the latest malware definitions. [*]Once the update is complete select "[B]Next[/B]" and click "[B]Scan[/B]". [*]When the scan is finished and no malware has been found select "[B]Exit[/B]". [*]If malware was detected, make sure to check all the items and click "[B]Cleanup[/B]". Reboot your computer. [*]Open the MBAR folder and paste the content of the following files in your next reply: [LIST] [*][B]"mbar-log-[I]{date} (xx-xx-xx)[/I].txt"[/B] [*][B]"system-log.txt"[/B] [/LIST] [/LIST] [IMG]https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif[/IMG][COLOR=#0000FF][B] [U]Scan with Farbar Recovery Scan Tool[/U][/B][/COLOR] Please re-run [B]Farbar Recovery Scan Tool[/B] to give me a fresh look at your system. [LIST] [*]Right-click on [IMG]https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif[/IMG] icon and select [IMG]https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg[/IMG][B] Run as Administrator[/B] to start the tool. (XP users click run after receipt of Windows Security Warning - Open File). [*]Make sure that [B]Addition[/B] option is checked. [*]Press [B]Scan[/B] button and wait. [*]The tool will produce two logfiles on your desktop: [B]FRST.txt[/B] and [B]Addition.txt[/B]. [/LIST] Please include their content into your next reply. [/QUOTE]
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