Status
Not open for further replies.
Operating System
Windows 7
Infection date and initial symptoms
don't know for sure, perhaps around a month ago, ad pop-ups, slow browser, slow performance overall
Current issues and symptoms
same as above, when i random click on my browser(chrome) i get sent to various sites
Steps taken in order to remove the infection
I've tried following a few guides and used AdwCleaner, Malwarebytes Anti-Malware and HitmanPro, they've found numerous viruses but some keep coming back instantly after reboot. Such as the Save On ext to Chrome.

TwinHeadedEagle

Removal Expert
Staff member
Verified
Hi,

Before we begin, I want you to have this in mind:
  • At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
  • Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
  • Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
  • Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  • All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
  • If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
  • I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
  • Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  • Please attach all report using
    button below. Doing this, you make it easier for me to analyze and fix your problem.



First, go to Control Panel and uninstall following (skip lines that cannot be uninstalled):
- CHeaepME

Latest versions of Java and Adobe Reader available here --> http://www.java.com/en/ and here http://get.adobe.com/uk/reader/
Make sure to uncheck optional offers.



Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.
Please attach it to your reply.




Scan with Malwarebytes' Anti-Malware

Please re-run
Malwarebytes' Anti-Malware.

  • First of all, select update.
  • Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
  • Click the Scan tab, choose Threat Scan is checked and click Scan Now.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the newest Scan Log.
  • At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.
 

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TwinHeadedEagle

Removal Expert
Staff member
Verified
Below you will find my thoughts about securing your machine. Go ahead through it, you will benefit from some useful advice about safe computing.


Recommended reading:
MUST READ - security tips: Computer Security - a short guide to staying safer online. Simple and easy ways to keep your computer safe and secure on the Internet
MUST READ - general maintenance: What to do if your Computer is running slowly?



Recommended additional software:
TFC - to clean unneeded temporary files.
Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
McShield - to prevent infections spread by removable media.
CryptoPrevent - to secure yourself from very severe CryptoLocker infection.
Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.


The following will implement some post-cleanup procedures:

=> Please download DelFix by Xplode to your Desktop.

Run the tool and check the following boxes below;
Remove disinfection tools
Create registry backup
Purge System Restore

Click Run button and wait a few seconds for the programme completes his work.
At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.



My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!​



Stay safe,
TwinHeadedEagle :)
 

TwinHeadedEagle

Removal Expert
Staff member
Verified
Since this issue appears to be resolved, I am closing the topic. If that is not the case and you need or wish to continue with this topic, please contact me or any staff member with the address of the thread.

Other members who need assistance please start your own topic in a new thread. Thanks!
 
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