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Windows Malware Removal Help & Support
Malware - Cursor Frozen (even in Safe Mode)
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<blockquote data-quote="Jack" data-source="post: 76164" data-attributes="member: 1"><p>1.What model of laptop is ? DELL,HP etc..</p><p></p><p>2.Can you please check the Device Manager to see what Windows is saying:</p><ul> <li data-xf-list-type="ul">Click on the Windows Vista Start button.</li> <li data-xf-list-type="ul">Type the following command in the search box, and then hit the Enter key.<br /> [code]devmgmt.msc[/code]</li> <li data-xf-list-type="ul">Device Manager will display immediately.I need to check and see if any items have a yellow exclamation/question mark next to them.</li> </ul><p></p><p>3.Can you please open the AVG program and in the History menu, open Virus Vault and tell me what AVG has removed?</p><p></p><p>4.Can you run a program if I give you the instructions?</p></blockquote><p></p>
[QUOTE="Jack, post: 76164, member: 1"] 1.What model of laptop is ? DELL,HP etc.. 2.Can you please check the Device Manager to see what Windows is saying: [list][*]Click on the Windows Vista Start button. [*]Type the following command in the search box, and then hit the Enter key. [code]devmgmt.msc[/code] [*]Device Manager will display immediately.I need to check and see if any items have a yellow exclamation/question mark next to them.[/list] 3.Can you please open the AVG program and in the History menu, open Virus Vault and tell me what AVG has removed? 4.Can you run a program if I give you the instructions? [/QUOTE]
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