I use Windows 10. 2 days ago I got the BSOD error that gave me a number to call. I did, ended the call pretty quickly, called geek squad. I shut down my computer, unplugged it, and when I restarted it I immediately got a bright red(!) screen saying the web site was unsafe, and gave this: chrvb etc. (don't know if it's ok to spell it all out or if it matters). Couldn't get rid of the red screen and looked in my event viewer. Don't know what it means, but in the "last hour" category under 'critical' was this: Event ID 41 Kernel-Power. So then I did a search, found this site, and did everything it said to remove whatever it is. I got nervous when nothing showed up in AdwCleaner, hitman pro, Malwarebytes antimalware and McAfee Livesafe. Came up clean.
So today the same thing happened, different phone# and color screen. I shut down then restarted and the screen is still there. My computer is less than 2 weeks old and I know next to nothing about windows 10. With XP I at least had some knowledge of where to look for things. With 10, I just figured out yesterday how to save a 'favorite'. I still don't know how to open favorites. Ok...irrelevant, I just wanted you to have an idea of my level of knowledge. Please keep that in mind when offering advice.
Thanks, mjg1
So today the same thing happened, different phone# and color screen. I shut down then restarted and the screen is still there. My computer is less than 2 weeks old and I know next to nothing about windows 10. With XP I at least had some knowledge of where to look for things. With 10, I just figured out yesterday how to save a 'favorite'. I still don't know how to open favorites. Ok...irrelevant, I just wanted you to have an idea of my level of knowledge. Please keep that in mind when offering advice.
Thanks, mjg1