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Windows Malware Removal Help & Support
malware or virus, can only start in safemode and nothing works
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<blockquote data-quote="gnemalie" data-source="post: 147930" data-attributes="member: 15864"><p>OK, some programs work, but not the ones I need.</p><p></p><p>Have teenage son, who downloaded all kinds of music and movie making software (without my permission). I have removed most of it. But some files I cannot remove because it says "windows installer" is missing or not turned on.</p><p></p><p>I cannot start defrag. I click Start > Accessories > Defrag and... nothing happens</p><p></p><p>I have a security message that Windows Security Center needs turned on - but it won't turn on.</p><p></p><p>I cannot start the computer in Normal Mode. Only Safe Mode.</p><p></p><p>there are other programs, like McAfee, that won't open the same as defrag.</p><p></p><p>I did run Microsoft Security Essentials and it found 2 threats. I removed them. </p><p></p><p>Would totally appreciate whatever help you can provide.</p><p></p><p>Thanks,</p><p>Lori</p></blockquote><p></p>
[QUOTE="gnemalie, post: 147930, member: 15864"] OK, some programs work, but not the ones I need. Have teenage son, who downloaded all kinds of music and movie making software (without my permission). I have removed most of it. But some files I cannot remove because it says "windows installer" is missing or not turned on. I cannot start defrag. I click Start > Accessories > Defrag and... nothing happens I have a security message that Windows Security Center needs turned on - but it won't turn on. I cannot start the computer in Normal Mode. Only Safe Mode. there are other programs, like McAfee, that won't open the same as defrag. I did run Microsoft Security Essentials and it found 2 threats. I removed them. Would totally appreciate whatever help you can provide. Thanks, Lori [/QUOTE]
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