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<blockquote data-quote="devjit2020" data-source="post: 984350" data-attributes="member: 94800"><p>Exactly my grievances with ESET. No doubt their product is the lightest and their signature are one of the best(if not the best) but they simply refuse to listen to customer feedback and Marcos always defends the product when it fails. No product is 100% perfect and the developers should listen to customer feedback. A few of my clients have switched to other products from ESET because they were infected with ransomware. If ESET doesn&#039;t have a signature for a ransomware your files will be lost. I don&#039;t know how hard it is for the developers of ESET to implement an anti-ransomware module that&#039;ll stop the encryption and ask the user for decision when any unknown program atrempts to encrypt their files. Even local antivirus in my country like Quick Heal have this function. ESET is a tier 1 program compared to QH. My ESET license expires this month and I don&#039;t think I&#039;ll be renewing it. I have no complaints regarding their product but the absolute disregard of the company towards their customers feedback has made me think twice before renewing my subscription.</p></blockquote><p></p>

[QUOTE="devjit2020, post: 984350, member: 94800"] Exactly my grievances with ESET. No doubt their product is the lightest and their signature are one of the best(if not the best) but they simply refuse to listen to customer feedback and Marcos always defends the product when it fails. No product is 100% perfect and the developers should listen to customer feedback. A few of my clients have switched to other products from ESET because they were infected with ransomware. If ESET doesn't have a signature for a ransomware your files will be lost. I don't know how hard it is for the developers of ESET to implement an anti-ransomware module that'll stop the encryption and ask the user for decision when any unknown program atrempts to encrypt their files. Even local antivirus in my country like Quick Heal have this function. ESET is a tier 1 program compared to QH. My ESET license expires this month and I don't think I'll be renewing it. I have no complaints regarding their product but the absolute disregard of the company towards their customers feedback has made me think twice before renewing my subscription. [/QUOTE]

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