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Windows Malware Removal Help & Support
Malware removed but browsers still not working
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<blockquote data-quote="kuttus" data-source="post: 149092" data-attributes="member: 2676"><p>Hi and welcome to the malwaretips.com forums!</p><p></p><p>I'm <strong>Kuttus</strong> and I am going to try to assist you with your problem. Please take note of the below:</p><ul> <li data-xf-list-type="ul">I will start working on your malware issues, this may or may not, solve other issues you have with your machine.</li> <li data-xf-list-type="ul">The fixes are specific to your problem and should only be used for this issue on this machine!</li> <li data-xf-list-type="ul">The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.</li> <li data-xf-list-type="ul">If you don't know, <strong>stop and ask</strong>! Don't keep going on.</li> <li data-xf-list-type="ul">Please reply to this thread. Do not start a new topic.</li> <li data-xf-list-type="ul">Refrain from running self fixes as this will hinder the malware removal process.</li> <li data-xf-list-type="ul">It may prove beneficial if you print of the following instructions or save them to notepad as I post them.</li> </ul><p><span style="color: #FF0000">Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.</span></p><p></p><p></p><p><span style="color: #0000CD"><strong>Before we start:</strong></span></p><p>Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.</p><p></p><p><span style="font-size: 15px"><strong>Because of this, I advise you to backup any personal files and folders before you start.</strong> </span></p><p></p><p>----------------------------------------------------------------------</p><p><u><strong><span style="font-size: 18px">Steps -1</span></strong></u></p><p></p><p>Please download <a href="http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/" target="_blank"><strong>Farbar Recovery Scan Tool</strong></a> and save it to your desktop.</p><p></p><p><span style="font-size: 12px"><span style="color: green"><strong>Note</strong>: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.</span></span></p><p><span style="font-size: 12px"><span style="color: green">Only one of them will run on your system, that will be the right version. </span></span></p><p></p><ul> <li data-xf-list-type="ul">Double-click to run it. When the tool opens click <strong>Yes</strong> to disclaimer.</li> <li data-xf-list-type="ul">Press <strong>Scan</strong> button.</li> <li data-xf-list-type="ul">It will make a log (<strong>FRST.txt</strong>) in the same directory the tool is run. Please attach it to your reply.</li> <li data-xf-list-type="ul">The first time the tool is run, it makes also another log (<strong>Addition.txt</strong>). Please attach it to your reply.</li> </ul><p></p><p><strong><u><span style="font-size: 18px">Steps -2</span></u></strong></p><p></p><p>Please run Run <a href="http://live.sysinternals.com/autoruns.exe" target="_blank">Autoruns</a> and send me the screenshots of the Tab Scheduled Task, Winlogon and Internet Explorer.</p><p></p><p></p><p><u><strong>To Take Screen Of Your Screen.</strong></u></p><ol> <li data-xf-list-type="ol">Press <strong>PRINT SCREEN (Print Scr)</strong> key on Your Keyboard.</li> <li data-xf-list-type="ol">Now Open <strong>MS Paint</strong></li> <li data-xf-list-type="ol">Open Paint by clicking the <strong>Start button </strong><img src="http://res2.windows.microsoft.com/resbox/en/Windows%20Vista/main/4f6cbd09-148c-4dd8-b1f2-48f232a2fd33_47.png" alt="" class="fr-fic fr-dii fr-draggable " style="" />, clicking <strong>All Programs</strong>, clicking <strong>Accessories</strong>, and then clicking <strong>Paint</strong>.</li> <li data-xf-list-type="ol">In MS Paint Click <strong>Edit</strong>, and then click <strong>Paste</strong>.</li> <li data-xf-list-type="ol">After this Save the File on your computer by Clicking on <strong>File </strong>--> <strong>Save</strong></li> </ol><p>Add this Saved File in your next Replay</p></blockquote><p></p>
[QUOTE="kuttus, post: 149092, member: 2676"] Hi and welcome to the malwaretips.com forums! I'm [B]Kuttus[/B] and I am going to try to assist you with your problem. Please take note of the below: [LIST] [*]I will start working on your malware issues, this may or may not, solve other issues you have with your machine. [*]The fixes are specific to your problem and should only be used for this issue on this machine! [*]The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear. [*]If you don't know, [B]stop and ask[/B]! Don't keep going on. [*]Please reply to this thread. Do not start a new topic. [*]Refrain from running self fixes as this will hinder the malware removal process. [*]It may prove beneficial if you print of the following instructions or save them to notepad as I post them. [/LIST] [COLOR=#FF0000]Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.[/COLOR] [COLOR=#0000CD][B]Before we start:[/B][/COLOR] Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop. [SIZE=4][B]Because of this, I advise you to backup any personal files and folders before you start.[/B] [/SIZE] ---------------------------------------------------------------------- [U][B][SIZE=5]Steps -1[/SIZE][/B][/U] [U][B][/B][/U] Please download [URL='http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/'][B]Farbar Recovery Scan Tool[/B][/URL] and save it to your desktop. [SIZE=3][COLOR=green][B]Note[/B]: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. [/COLOR][/SIZE] [LIST] [*]Double-click to run it. When the tool opens click [B]Yes[/B] to disclaimer. [*]Press [B]Scan[/B] button. [*]It will make a log ([B]FRST.txt[/B]) in the same directory the tool is run. Please attach it to your reply. [*]The first time the tool is run, it makes also another log ([B]Addition.txt[/B]). Please attach it to your reply. [/LIST] [B][U][SIZE=5]Steps -2[/SIZE][/U][/B] Please run Run [URL='http://live.sysinternals.com/autoruns.exe']Autoruns[/URL] and send me the screenshots of the Tab Scheduled Task, Winlogon and Internet Explorer. [U][B]To Take Screen Of Your Screen.[/B][/U] [LIST=1] [*]Press [B]PRINT SCREEN (Print Scr)[/B] key on Your Keyboard. [*]Now Open [B]MS Paint[/B] [*]Open Paint by clicking the [B]Start button [/B][IMG]http://res2.windows.microsoft.com/resbox/en/Windows%20Vista/main/4f6cbd09-148c-4dd8-b1f2-48f232a2fd33_47.png[/IMG], clicking [B]All Programs[/B], clicking [B]Accessories[/B], and then clicking [B]Paint[/B]. [*]In MS Paint Click [B]Edit[/B], and then click [B]Paste[/B]. [*]After this Save the File on your computer by Clicking on [B]File [/B]--> [B]Save[/B] [/LIST] Add this Saved File in your next Replay [/QUOTE]
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