Status
Not open for further replies.
Operating System
Windows 10
Infection date and initial symptoms
9/15/2019
Current issues and symptoms
Cannot remove malware
System logs
Yes, I've uploaded both FRST.txt and Addition.txt logs
I did not upload the FRST.txt logs

cmc8432

New Member
Windows 10, v 1903. 64bit. Chrome. I've had this safesearch redirect malware for over a month and nothing will find it or remove it. I have downloaded Malwarebytes and run the scan and it does not see it. Driving me crazy. Any suggestions appreciated.
 

cmc8432

New Member
Cannot upload the FRST.txt . No attachment option found. Too many characters to insert into this posting.
 

nasdaq

Moderator
Verified
Staff member
Hello, Welcome to MALWARETIPS.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Just attached the logs as suggested here.

[/b][/b]Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file:
In the Reply section in the bottom of the topic Select Click the Attach Files.
Navigate to the location of the File.
Click the file. It will appear in the reply section.
Click the Post Reply button.

Please post the logs for my review.


Wait for further instructions


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