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<blockquote data-quote="Fiery" data-source="post: 102130" data-attributes="member: 9">I don&#039;t think that would help.. I have gone through your quarantine logs multiple times, none of the tools removed any drivers. Your webcam stopped working after combofix removed some files but we have restored that and its registries.So right now I think we have 2 viable options excluding trying to fix it as we have been doing for the past few days.1) You can call or contact HP (http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-006&amp;h_lang=en&amp;h_cc=ca&amp;h_product=321957&amp;h_client=S-A-R311-2&amp;h_page=hpcom) 2) Perform a system restore to a previous point where your webcam worked and we will swiftly remove the malware again if they appear. We won&#039;t use combofix this time but instead use OTL, adwcleaner and RK. The removal process will be quick since I already know what is needed to remove.Let me know <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite109" alt=":)" title="Smile&nbsp; &nbsp; :)" loading="lazy" data-shortname=":)" />If you decide on the second option, after the restore finishes, run adwcleaner, RK then do a OTL scan with the instructions before.</blockquote>

[QUOTE="Fiery, post: 102130, member: 9"] I don't think that would help.. I have gone through your quarantine logs multiple times, none of the tools removed any drivers. Your webcam stopped working after combofix removed some files but we have restored that and its registries. So right now I think we have 2 viable options excluding trying to fix it as we have been doing for the past few days. 1) You can call or contact HP (http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-006&h_lang=en&h_cc=ca&h_product=321957&h_client=S-A-R311-2&h_page=hpcom) 2) Perform a system restore to a previous point where your webcam worked and we will swiftly remove the malware again if they appear. We won't use combofix this time but instead use OTL, adwcleaner and RK. The removal process will be quick since I already know what is needed to remove. Let me know :) If you decide on the second option, after the restore finishes, run adwcleaner, RK then do a OTL scan with the instructions before. [/QUOTE]

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