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Windows Malware Removal Help & Support
malwarebytes not finding malware, issues with running scan and bluescreen
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<blockquote data-quote="Gbaby614" data-source="post: 122408" data-attributes="member: 5255"><p>sorry it has taken so long to get back, but health issues have prevented me from being able to respond sooner.. unfortunately my son used my pc while i was ill, to pass time and he clicked on one of those fake alert type warnings that told him to scan the pc.. i have done my best to rid what i can, but it wont even allow my virus protection to load to windows security, although it says it is working fine. I know this isnt true bc I was able to use SuperAntiSpyware free edition to remove a trojan dropper earlier today, and my Webroot said there was nothing there beforehand. Icannot get Malwarebytes to even download on my pc, it keeps telling me there is a runtime error 440?? over n over, and when i reboot my pc i get the message " an error has occurred, the .Net Framework Data Providers require Microsoft Data Access Components(MDAC) vers 2.6 or later.. I keep trying to update winows but it keeps saying it cant check for updates and requires reboot, which as soon as it is done, it repeats the same request. I also keep getting warnings of Microsoft C++ runtime errors.. and as for the webcam.. we can just put it to the side until I know all malware is gone.. Please help get me atleast back to where we were before.. I did dl Adwcleaner before posting this and the log is as follows:</p><p></p><p>Hope to be able to get on here in the AM so we can get this fixed.. let's pray it doesn't rain and I may be able to get around and to the pc. :s</p></blockquote><p></p>
[QUOTE="Gbaby614, post: 122408, member: 5255"] sorry it has taken so long to get back, but health issues have prevented me from being able to respond sooner.. unfortunately my son used my pc while i was ill, to pass time and he clicked on one of those fake alert type warnings that told him to scan the pc.. i have done my best to rid what i can, but it wont even allow my virus protection to load to windows security, although it says it is working fine. I know this isnt true bc I was able to use SuperAntiSpyware free edition to remove a trojan dropper earlier today, and my Webroot said there was nothing there beforehand. Icannot get Malwarebytes to even download on my pc, it keeps telling me there is a runtime error 440?? over n over, and when i reboot my pc i get the message " an error has occurred, the .Net Framework Data Providers require Microsoft Data Access Components(MDAC) vers 2.6 or later.. I keep trying to update winows but it keeps saying it cant check for updates and requires reboot, which as soon as it is done, it repeats the same request. I also keep getting warnings of Microsoft C++ runtime errors.. and as for the webcam.. we can just put it to the side until I know all malware is gone.. Please help get me atleast back to where we were before.. I did dl Adwcleaner before posting this and the log is as follows: Hope to be able to get on here in the AM so we can get this fixed.. let's pray it doesn't rain and I may be able to get around and to the pc. :s [/QUOTE]
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