McAfee Internet Security - New Version will not Install

Discussion in 'McAfee' started by SearchLight, Aug 12, 2017.

  1. SearchLight

    SearchLight Level 3

    Jul 3, 2017
    134
    221
    New Jersey
    Windows 10
    Malwarebytes
    I wanted to reinstall McAfee IS on one of my Windows 10 PCs, and after I downloaded the installation file from their website, and enter the serial provided, I keep receiving a message to check if I am online, and Hmmm something is wrong. This is the installer for the new GUI as it is 32mb.

    I tried to re-download the file again, maybe it was corrupt. This time, it downloaded a 12mb installer which is for the older version with the Green Bordered boxes. This version installs flawlessly.

    I called McAfee tech support, and they were clueless and useless, and kept wanting to remote access. After explaining my situation, the conclusion was to wait a few days,a nd the program will probably update to the new GUI.

    Fyi, I used the McAfee cleanup tool, the Virtual Tech app, and pinged the McAfee website at 161.69.28.13 and received 4 successful replies.

    I am disappointed in their clueless support, and cannot understand why the new installer does not work but the old version does. Any ideas?

    I am probably going to skip the frustration,and go with WD+CF with cs settings but I would still like to know why the new version installer, the one with the blue and white gui, does not work. The last I read somewhere, was that they were rolling out the new GUI but the tech told me that it is now available.

    As a side note, McAfee does not offer offline installation files. One must download the necessary components.
     
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