McDonald's is to replace human servers with voice-based technology in its US drive-throughs.
The fast-food chain hopes the AI technology will make the ordering process more efficient. McDonald's is implementing the technology with the help of start-up Apprente, which it acquired this week. The move comes amid concern about workers whose jobs may become obsolete as a result of automation and new technologies. Up to 20 million jobs in the manufacturing industry alone could be replaced by robots by 2030, according to analysts Oxford Economics.