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Windows Malware Removal Help & Support
Microsoft Certified Technicians... computer will reboot after 10 mins
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<blockquote data-quote="EMSmith" data-source="post: 627799" data-attributes="member: 61797"><p>Hello,</p><p></p><p>I'm hoping, please, that you can help me. The pc was infected by a virus stating that we needed to call a number to get it resolved. The person using the pc at the time was working with Verizon, who told him to call the number. The person asked for several hundred dollars to resolve his problem. Needless to say, the pc was hacked. He did get suspicious and hang up and disconnect the pc, but it was too late. The original error is attached. To resolve it, I ran Malwarebytes, Adware, Tsskill, Rkill, Zemana, and Emsisoft. While they found some files, none were highly suspicious. The suspicious files were either removed or quarantined. The machine does reboot after 10 minutes, and after doing it so many times, it now has chkdsk errors. It also doesn't reliably go into the user profile (one of two on the pc) unless I am in safe mode. I am now desperate. </p><p></p><p>Thank you!!!</p></blockquote><p></p>
[QUOTE="EMSmith, post: 627799, member: 61797"] Hello, I'm hoping, please, that you can help me. The pc was infected by a virus stating that we needed to call a number to get it resolved. The person using the pc at the time was working with Verizon, who told him to call the number. The person asked for several hundred dollars to resolve his problem. Needless to say, the pc was hacked. He did get suspicious and hang up and disconnect the pc, but it was too late. The original error is attached. To resolve it, I ran Malwarebytes, Adware, Tsskill, Rkill, Zemana, and Emsisoft. While they found some files, none were highly suspicious. The suspicious files were either removed or quarantined. The machine does reboot after 10 minutes, and after doing it so many times, it now has chkdsk errors. It also doesn't reliably go into the user profile (one of two on the pc) unless I am in safe mode. I am now desperate. Thank you!!! [/QUOTE]
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