Solved My Internet is blocked by a virus

[LindaG604]

Am communicating via my iPhone - no one else in house has a problem.

With Xmas, I didn't have time to troubleshoot but do now. How can I start fixing my computer when I can't access the Internet??

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.




Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

[LindaG604]

Hello TwinHead Eagle, thanks so much for responding! How can I download the Farbat Recovery tool if I can't get onto the Intetnet? I'm using my iPhone to chat with you.

 

[TwinHeadedEagle]

You need to transfer it somehow on your PC.

 

[LindaG604]

Okay - I'll borrow a computer, put it on thumb drive and copy it over. Back to you in a bit. (You awake for awhile?)

 

[TwinHeadedEagle]

I woke up 30 minutes ago

It is 9am here.

 

[LindaG604]

Awesome - I'm a night owl. Back shortly.

 

[LindaG604]

Okay - here are the 2 files it generated.

 

[LindaG604]

Twinhead Eagle - I just got a call from daughter - have to go pick her up. I'll be gone for an hour and then back. Let me know what you want me to do next and will do as soon as I'm back. Thanks!!

 

[TwinHeadedEagle]

Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam and select update.
• Once updated, click the Settings tab, in the left panel choose Detection & Protection and tick Scan for rootkits.
• In the same tab, under PUP and PUM detections make sure it is set to Treat detections as malware.
• Click the Scan tab, choose Threat Scan is checked and click Start Scan.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  autoclean;
  emptyclsid;
  emptyalltemp;
  ipconfig /flushdns >>"%temp%\log.txt";b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Upload it in your next reply.

 

[LindaG604]

Hi there, I'm back. Have another problem. I downloaded Malware - ran scan and then exported 2 files. Will upload at end of this post.
However, went back to copy Zoek software onto my computer and now it won't recognize the USB memory stick that I've been using. Restarted computer and it still won'l let me access files. However, Windows makes the "ding" sound when I insert the drive. Just fyi - I always use "Eject" instruction, don't just rip it out of drive. Suggestions??

 

[TwinHeadedEagle]

Did you try to plug it into different port?

 

[LindaG604]

Yup - the Lenovo only has two ports, tried both.

 

[LindaG604]

Could it be part of the virus/infection? Although it was fine before - could it watch for "fixes" and then disable the ports? Not trying to sound paranoid but seems so strange.

 

[TwinHeadedEagle]

Thing is that I do not see obvious signs of infection in your reports.


Can you enter Safe Mode and try to copy Zoek from there?

How to enter Windows 10's Safe Mode

 

[LindaG604]

Hmmmm, interesting. Okay - will go and try and get back to you asap. Where are you (in the World) that it is morning for you?

 

[LindaG604]

Back now .... lots of rebooting, looking at Device Manager, etc.... was finally able to copy Zoek.exe over to my Lenovo. Ran the scan but then had to go into Safe Mode to use the USB to get the logs. Crazy how 'wonky' the usb access is! Here are the 2 log files.

 

[LindaG604]

Time for me to get some sleep. If you have suggestions, please let me know. I'll work on this when I get up. Cheers! L

 

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[LindaG604]

Sorry for the delay TwoHededEagle ... small family emergency. In the meantime I tried a basic step I should have tried earlier - I used ethernet cable to plug directly into cable modem My system works fine - no problem with internet access. So instead of being an infection, together with your comment that you're not able to see an obvious infection - leads me to think this is a hardware issue, not software.

So let's mark this solved for now, I'll take this to the repair shop tomorrow. If I have more issues, I may be back. Thank you so very much for your time and help! This is a very small token of thanks (rough time of year on the pocketbook!) L