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Windows Malware Removal Help & Support
Nasty Ransomware white page screen block virus cant get rid, please help, desperate.
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<blockquote data-quote="Fiery" data-source="post: 135267" data-attributes="member: 9"><p>It is better to run the scan in the system recovery environment than safe mode. The reason for that is in the system recovery environment, your entire operating system is offline so any viruses won't interfere with the scan results. In safe mode, the virus may be active and can alter the scan results, leaving us with incomplete information of the system.</p><p></p><p>No private information are contained in the list besides your windows account name because it will show the file directories on your PC. All the tools we use do not display private information because they are designed for open forum uses.</p></blockquote><p></p>
[QUOTE="Fiery, post: 135267, member: 9"] It is better to run the scan in the system recovery environment than safe mode. The reason for that is in the system recovery environment, your entire operating system is offline so any viruses won't interfere with the scan results. In safe mode, the virus may be active and can alter the scan results, leaving us with incomplete information of the system. No private information are contained in the list besides your windows account name because it will show the file directories on your PC. All the tools we use do not display private information because they are designed for open forum uses. [/QUOTE]
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