ticklemefeet

Level 22
Verified
Those two files deal with Windscribe. Cylance keeps quarinteening them. Every few days I have to allow and safe list them in my portal. Ayone evnture a guess as to why Cylance keeps doing that?
 
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509322

Those two files deal with Windscribe. Cylance keeps quarinteening them. Every few days I have to allow and safe list them in my portal. Ayone evnture a guess as to why Cylance keeps doing that?
Some kind of bug.

Report it to Cylance support.
 
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509322

I will see if I can find that e-mail. I remember someone saying as soon as they are quarinteened, they are sent to support. Anyway thanks, i will look.
I meant report the fact that you are having to re-whitelist every couple of days. That is a bug.
 

ticklemefeet

Level 22
Verified
Just an update:
Tech support contacted me and basicly when Windows updates file, Cylance will flag them. Their recommandation was to sinply keep safe listing them as long as they keep changing them. This is all based on the hash of the file. And so if any file hash changes they flag it.
 
D

Deleted Member 3a5v73x

I run myself latest stable/beta Windscribe clients for Windows with CSAV on other 3 machine and no alerts from Cylance. Even by manually updating, that doesn't sound normal behaviour to me. Are you running Windows Insiders builds or something? That would be my only explanation. Otherwise, I would be cautious and think twice before re-safelisting those files.