Need Assistance Getting Rid of Malware Please!

[Galaxy23]

Hi everyone, thanks in advance for all of your help. I was trying to download a free version of the movie editing software Movavi and got infected with malware (or something like that) instead.

I've attached the reports requested in the Preparation Guide.

Any advice?

Thank you!

 

[TwinHeadedEagle]

Hello,


Please download Zemana AntiMalware and save it to your Desktop.

• Install the program and once the installation is complete it will start automatically.
• Without changing any options, press Scan to begin.
• After the short scan is finished, if threats are detected press Next to remove them.

Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.​

• Open Zemana AntiMalware again.
• Click on
  
  icon and double click the latest report.
• Now click File > Save As and choose your Desktop before pressing Save.
• The only left thing is to attach saved report in your next message.

 

[Galaxy23]

Thanks for responding. Here is the report.

 

[TwinHeadedEagle]

How is the situation now?

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition.txt option is checked.
  
  
  
  
  
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please attach report into your next reply.

 

[Galaxy23]

It has been running very well since these tests! No further tabs opening that I have seen...

How do these reports look?

 

[TwinHeadedEagle]

Please uninstall following programs:

Ace Stream Media 3.1.6 (HKU\S-1-5-21-1368470758-1825439295-1754878046-1005\...\AceStream) (Version: 3.1.6 - Ace Stream Media) <==== ATTENTION
Itibiti RTC (x32 Version: 0.0.1 - Itibiti Inc) Hidden <==== ATTENTION
Popcorn Time (HKLM-x32\...\Popcorn Time_is1) (Version: 5.4.0.0 - Popcorn Time) <==== ATTENTION

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan.
• When finished, please click Clean.
• Your PC should reboot now.
• After reboot, logfile will be opened. Copy its content into your next reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner