Need Malware Removal Assistance

Virginia Keating

New Member
Thread author
Jan 6, 2015
2
Need Assistance removing Malware. Your Assistance would be greatly appreciated.
 

Attachments

  • FRST.txt
    44.8 KB · Views: 138
  • Addition.txt
    33.3 KB · Views: 72

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:
  • At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
  • Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
  • Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
  • Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  • All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
  • If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
  • I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
  • Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  • Please attach all report using
    fjqb1h.png
    button below. Doing this, you make it easier for me to analyze and fix your problem.

  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.


Why don't you have Antivirus installed? Your PC seems heavily infected, so let's start the battle:



Download
51a5f31352b88-icon_MBAR.png
Malwarebytes Anti-Rootkit to your desktop.
  • Double-click the icon to start the tool.
  • It will ask you where to extract it, then it will start.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Click in the introduction screen "next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder and paste the content of the following files in your next reply:
    • "mbar-log-{date} (xx-xx-xx).txt"
    • "system-log.txt"




FRST.gif
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please include their content into your next reply.
 
Last edited:

Virginia Keating

New Member
Thread author
Jan 6, 2015
2
Ran Anti-Rootkit and re-ran Farbar Recovery Scan Tool. Reports attached. Was able to save a new document. Old files still say, Can't open file. Old file may be unsupported, damaged or corrupted. Thanks.
 

Attachments

  • FRST.txt
    47.6 KB · Views: 103
  • Addition.txt
    31.1 KB · Views: 46
Last edited:

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
You must install Antivirus immediately, your PC is infected with all kinds of malware.

On your Desktop open folder named mbar

Try to find mbar-log report, and attach it here please.

We need a few more procedures to clean your PC.



remove%20outdated.jpg
Uninstall some programs

We need to uninstall some unwanted/unneeded programs.
  • Press the
    WindowsKey.png
    + R on your keyboard at the same time. Type appwiz.cpl and click OK.
  • Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time
The list of programs to uninstall:
  • Ask Toolbar
  • Ask Toolbar Updater
After completing uninstalls, please manually reboot your machine!

Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.




FRST.gif
Fix with Farbar Recovery Scan Tool

icon_exclaim.gif
This fix was created for this user for use on that particular machine.
icon_exclaim.gif

icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
icon_exclaim.gif

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.





TDSSKiller_Kaspersky.png
Scan with TDSSKiller

Please download TDSSKiller by Kaspersky and save it to your desktop.

  • Right-click on
    TDSSKiller_Kaspersky.png
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • Click on Change parameters and put a checkmark beside Loaded modules. A reboot will be needed to apply the changes, allow it to do so.
  • Your machine may appear very slow and unusable after that - it's normal.
  • TDSSKiller will run automaticaly. Click on Change parameters and click OK.
  • Click the Start Scan button and wait patiently.

If anything will be found follow this guidelines:
  • If a suspicious object is detected, the default action will be Skip, click on Continue.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
    Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    If Cure is not available, please choose Skip instead.
  • Do not choose Delete unless instructed!

A report will be created in your root directory, (usually C:\ drive) in the form of TDSSKiller.[Version]_[Date]_[Time]_log.txt. Please include the contents of that file in your next post.
 

Attachments

  • fixlist.txt
    5.4 KB · Views: 179

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