Network dead and antivirus disabled....

[Xenheist]

Thanks for your help!

 

[TwinHeadedEagle]

Hello,

Is this company/business computer?

 

[Xenheist]

Hi, no its my home computer. I occasionally do some freelance work, but I'm actually a student.

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[Xenheist]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

Hi, thank you very much for your help!
I have attached the Fixlog.

 

[TwinHeadedEagle]

Can you now boot to Normal windows?

 

[Xenheist]

Can you now boot to Normal windows?

Yes, sorry I always could boot to normal windows. I just ran that fix in normal windows actually. I had gone to safe mode just to minimise the amount of processes running.
After running the fix the problems appear to be the same i.e. no internet access and antivirus disabled.

 

[TwinHeadedEagle]

System File Checker

• Press the
  
  on your keyboard. Type cmd and right click >> Run as Administrator.
• Copy/Enter the command below and press Enter:

• sfc /scannow

• Windows will begin with system scan.
• When done, please reboot your system.

System File Checker report:

• Press
  
  + R on your keyboard at the same time. Type cmd and click OK.
• Copy/Enter the command below and press Enter:

• findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"

• Attach sfcdetails.txt from your Desktop in your next reply.

Check Disk

• Press the
  
  on your keyboard. Type cmd and right click >> Run as Administrator.
• Copy/Enter the command below and press Enter:

• chkdsk C: /r

• You should get a message to schedule Check Disk at next system restart. Please type Y and press Enter.
• All you should do now is to restart your PC and let the Check Disk process finish uninterrupted.

Check Disk report:

• Press the
  
  + R on your keyboard at the same time. Type eventvwr and click OK.
• In the left panel, expand Windows Logs and then click on Application.
• Now, on the right side, click on Filter Current Log.
• Under Event Sources, check only Wininit and click OK.
• Now you'll be presented with one or multiple Wininit logs.
• Click on an entry corresponding to the date and time of the disk check.
• On the top main menu, click Action > Copy > Copy Details as Text.
• Paste the contents into your next reply.

 

[Xenheist]

Hi, I attached the check disk report as a txt doc along with the other report.

Thanks.

 

[TwinHeadedEagle]

How is the situation now?

 

[Xenheist]

How is the situation now?

Hi, no improvement unfortunately, in fact it seems that I cant make the Bitdefender console show now either which is a bit worse that previous.

 

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition.txt option is checked.
  
  
  
  
  
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please attach report into your next reply.

 

[Xenheist]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition.txt option is checked.
  
  
  
  
  
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please attach report into your next reply.

Hi, please find those files attached.

 

[TwinHeadedEagle]

I see you have VPN program on your PC.

Private Internet Access

Do you have wired or wireless connection?

 

[Xenheist]

I see you have VPN program on your PC.

Private Internet Access

Do you have wired or wireless connection?

Hi, I have a wired connection only. I do have A VPN program installed however every time I have ever used it, it has slowed my internet connection down to a crawl and I have never been able to find a configuration that was particularly useful, so I never actually use it.

 

[TwinHeadedEagle]

Do you have exclamation sign at your connection icon?

 

[Xenheist]

Do you have exclamation sign at your connection icon?

Yes when the network cable is plugged in, I have unplugged it just now as a safegard.

 

[TwinHeadedEagle]

Have you tried to plug cable in and to right click internet icon >> Troubleshoot problems?

Scan with Farbar Service Scanner

Download Farbar Service Scanner by Farbar and save it to your desktop.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Make sure all of the options are checked!
• Press Scan.
• It will create a log (FSS.txt) in the same directory the tool is run.

Please include that log in your next reply.

 

[Xenheist]

Hi there,
I thought that it might be easiest if I just take my machine to someone local who can work out the issue. I havent gotten it back yet and I am not exactly filled with confidence about his abilities, but he did report that he didnt have any problems getting the computer online. So I am not sure if that means that the problem is with my network cable or my router, but that doesnt really explain why my antivirus services were being disabled.
I did try using troubleshoot problems, and there were no problems found.
I guess I will just need to wait to get the computer back and see what the status is then.

Thank you.