Solved No internet after malware bytes scan, done system restore but still issues...

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gavvybiggs

New Member
May 29, 2015
6
Hi,

I ran a malware bytes scan and then i could not connect to the internet, I then done a system restore to 21 may 2015, that did not help. then i restored to early may, then i could connect to internet.

However, i still periodically (evry ten mins or so) get a error : C:\user\ME\appdata\local\CRUSHA 1\CaHelp.dll
 

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,632
You need to attach Addition.txt too.

I'll be out of home for 1-2 hours, expect my answer at that time.
 

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,632
Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

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gavvybiggs

New Member
May 29, 2015
6
Perfect now thanks! You rock!
What went wrong this time then? I obviously should not have just deleted all the threat malwarebytes found...but how will i know in future which ones to delete and which ones not to?
 

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,632
MalwareBytes is not the offender here. It only did its job. Problem was that you had Layered Service Provider chain hijacked and also you had fake proxy installed. MalwareBytes removed bad files, but there were still some settings left that were broken and you lost your connection. They constantly work on improving their product, so you can always remove everything it finds.

Once we corrected these settings, you got back online :)

Anything else I can help with?
 
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gavvybiggs

New Member
May 29, 2015
6
I see, thanks for the info. Good to know i can just remove everything in future.

No that is all sorted now, thank you very much.
 

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,632
Cheers :)


Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself :)


Recommended reading:
MUST READ - security tips:

MUST READ - general maintenance:


The Importance of Software Updating:

In order to stay protected it is
very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.




Recommended additional software:
CCleaner - to clean unneeded temporary files.
Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
McShield - to prevent infections spread by removable media.
Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
Adblock - to surf the web without annoying ads!



Post-cleanup procedures:


Download DelFix by Xplode and save it to your desktop.
  • Run the tool by right click on the
    icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run and wait until the tool completes his work.
  • All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)
The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.



My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!​




Stay safe,
TwinHeadedEagle :)
 
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